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unable to change domain password

Nicole Pabon 51 Reputation points
2023-01-20T23:31:11.15+00:00

Hi,

I have an industrial PC that was initially setup by a coworker. Whenever we start the windows we get the following message:

"Your password has expired and must be changed " 

And after that point no matter I try I receive the following error:

"Configuration information could not be read from the domain controller, either because the machine is unavailable, or because access is denied."

There are bunch of software installed to this computer and I would like to avoid going back to factory settings if I can. I tried safe mode and no success.

Any suggestions would be highly appreciated.

Thanks

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Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. Limitless Technology 44,396 Reputation points
    2023-01-23T16:33:49.04+00:00

    Hello Nicole Pabon

    In order to change the password as per expiration policy, a domain joined machine needs to be in contact with the Domain Controller of the domain to which the computer belongs.

    The error means that this machine is either not connected to the network of its original domain or for some reason the domain controller is rejecting the connection of this machine. Bear in mind that, by default, the machine will be rejected from the Domain if more than 180 days have passed since the last time that connected to Domain.

    Unfortunately, there is no other solution rather than to get in touch with the Domain administrators where this machine was joined in first place in order to "re-join" the domain, and thus gaining again the ability to renew the password.

    --If the reply is helpful, please Upvote and Accept as answer--

    2 people found this answer helpful.
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  1. Anonymous
    2023-01-21T00:10:59.5733333+00:00

    Simplest solution may be to rejoin the domain. Also check that the domain controller and problem member both have the static ip address of DC listed for DNS and no others such as router or public DNS.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.
  2. Limitless Technology 44,396 Reputation points
    2023-01-23T16:33:56.1833333+00:00

    Hello Nicole Pabon

    In order to change the password as per expiration policy, a domain joined machine needs to be in contact with the Domain Controller of the domain to which the computer belongs.

    The error means that this machine is either not connected to the network of its original domain or for some reason the domain controller is rejecting the connection of this machine. Bear in mind that, by default, the machine will be rejected from the Domain if more than 180 days have passed since the last time that connected to Domain.

    Unfortunately, there is no other solution rather than to get in touch with the Domain administrators where this machine was joined in first place in order to "re-join" the domain, and thus gaining again the ability to renew the password.

    --If the reply is helpful, please Upvote and Accept as answer--

  3. Sean Digital 0 Reputation points
    2024-03-21T17:24:38.4166667+00:00

    I see this scenario where it fails over Wifi using the full domain name/email address e.g. firstname.lastname@email.com but work using firstname.lastname

    Points to a firewall rule?

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