To add ServiceNow card in Viva dashboard.

Question

Hi,

I want to add ServiceNow card in Viva Dashboard. How we can do that?

And to check, how we can do Servicenow Integration in Viva dashboard?

Thanks in advance !

Answer 1

To integrate ServiceNow with Viva Dashboard, you can follow these steps:

1. In ServiceNow, navigate to System OAuth > Application Registry and click on "New" to create a new application.
2. Enter a name and description for your application, and then select "Client Credentials" as the grant type.
3. Enter the redirect URL as https://app.vivamicrosoft.com/auth/return/servicenow, and then click on "Submit".
4. Copy the "Client ID" and "Client Secret" values for your new application.
5. In Viva Dashboard, click on "Settings" and then on "Data Sources".
6. Click on "Add New Data Source" and select "ServiceNow" as the data source type.
7. Enter the URL for your ServiceNow instance, the "Client ID" and "Client Secret" values, and then click on "Connect".
8. After the data source is connected, you can create new ServiceNow cards in your Viva Dashboard and customize the data that is displayed.

To add a ServiceNow card in Viva Dashboard, you can follow these steps:

1. Open your Viva Dashboard and click on "Edit Dashboard" button.
2. Click on "Add Card" button.
3. Search for "ServiceNow" in the search bar and select the ServiceNow card.
4. Enter the required details for your ServiceNow instance, such as URL, username, and password.
5. Customize the card by selecting the data you want to display, such as incidents, requests, or change requests.