Error signing into OneDrive 1001 with FSLogix enabled

Question

Hi,

As of recently we have been experiencing a lot of issues signing users into the OneDrive Sync app.

On our Windows Server 2019 environment with FSLogix installed to manage profile disks, users are suppose to log in and have OneDrive automatically sign in and sync their Windows Known Folders. This was working as intended for several months until 22nd March 2023.

Users now receive an error 'OneDrive failed to sign in'. When clicking on the OneDrive Sync app to proceed with Sign in users are presented with the following error:

I cannot find any resources related to the above two error codes/messages.

Upon investigating the FSLogix Logs, affected users have the following logs in the ODFC container:

Here are the steps I have tried to resolve the issue but continue to receive the errors described above:

1.       Run wsreset.exe

2.       Run %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

3.       Run C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

4.       Run C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

5.       ‘Unlink this PC’

6.       Removing windows credentials associated with OneDrive for Business.

7.       Deleting OneDrive cache.

8.       Uninstalling and re-installing OneDrive using the /allusers flag.

9.       Enabling TLS 1.0, 1.1 and 1.2

10.   Restoring server from a previous backup.

11.   Deleting users ODFC disk container.

12.   Deleting and rebuilding a users entire profile container.

13.   Installing the latest FSLogix Hotfix (2.9.8440.42104) and enabling RoamIdentity.

Answer 1

Hello there,

We might need to dig more to get additional information on this.

Generally Onedrive error 1001 can be caused by various issues, including network connectivity issues, server-side issues, incorrect login credentials, outdated Onedrive app, and corrupted files or folders. But it seems like you have done most of the troubleshooting steps.

Please use the below tools and see if you can find more info regarding the error.

Process Monitor is an advanced monitoring tool for Windows that shows real-time file

system, Registry and process/thread activity. You can get the tool from here

https://docs.microsoft.com/enus/sysinternals/downloads/procmon

System Monitor (Sysmon) is a Windows system service and device driver that, once installed on a system, remains resident across system reboots to monitor and log

system activity to the Windows event log.You can get the tool from here

https://docs.microsoft.com/enus/sysinternals/downloads/sysmon

Hope this resolves your Query !!

--If the reply is helpful, please Upvote and Accept it as an answer--

Answer 2

Started getting reports of the same/similar problem yesterday.

Users having to sign back into their Microsoft accounts because Outlook showing "Need Password". They try to sign back in and they get the 1001 error. 3 users out of 65 so far.

Everything has been working fine up until now.

We use Windows Server 2019, RDS with User Profile disks.

I've noticed there are other reports on Reddit etc. with people having the same problem - it must be a problem at Microsoft's end.

Answer 3

@Justin Stegall Yep they finally acknowledged the issue earlire this week.

I would recommend having a look at this thread also: https://answers.microsoft.com/en-us/outlook_com/forum/outlk_win-outtop_classic-outsub_ofb/outlook-365-app-error-1001-on-rds-environment/e6ae8598-81a0-4859-846a-d9509b246bf4?messageId=a5382d87-4e91-4b7e-819c-fe9fb34b9e1d