Viva Insights spinning and not loading content

Claire Burn 0

When opening the Viva Insights page in Chrome, Edge or via the Teams app, the page opens but fails to load content 99% of the time. Sometimes, after 10 mins or so the content loads, but I'm then unable to do anything, eg, try to book focus times just errors saying 'something went wrong'. I have cleared the local device Teams cache and the browser caches and still doesn't work.

ChristyZhang-MSFT 23,726 Reputation points Microsoft Vendor

2023-06-06T05:17:00.49+00:00

Hi @Claire Burn ,

Welcome to our forum!

Do other users around you encounter the same issue?

In order to further to confirm if the issue is related to your current computer, it's suggested that you could change to another computer to check if there're any differences.
Claire Burn 0 Reputation points

2023-06-06T06:53:22.1466667+00:00

hi Christy, other users seem unaffected. I have logged onto my O365 from a home device, rather than work, and the probelm still persists. Any ideas?
ChristyZhang-MSFT 23,726 Reputation points Microsoft Vendor

2023-06-08T08:35:45.5133333+00:00

Hi @Claire Burn ,

Thanks for your reply!

Considering the impact of your network, please change to another network to check if there're any differences.
Claire Burn 0 Reputation points

2023-06-08T14:32:32.2+00:00

hi Christy, a personal or different work network makes no difference. Other colleagues are also the issue now
ChristyZhang-MSFT 23,726 Reputation points Microsoft Vendor

2023-06-12T09:18:10.7266667+00:00

Hi @Claire Burn ,

Thanks for your reply!

Considering the issue occurs with several users, do they have something in common, such as using the same firewall/VPN?
And is there any difference when changing to another browser?
Claire Burn 0 Reputation points

2023-06-12T10:36:07.6333333+00:00

hi, would be same work network so firewall is a possibility, as different browsers, devices etc make no difference. will have a look and report back.
ChristyZhang-MSFT 23,726 Reputation points Microsoft Vendor

2023-06-14T07:11:50.28+00:00

Hi @Claire Burn ,

Looking forward to your reply!

1 answer

S.Sengupta 19,256 Reputation points MVP

2023-06-06T05:42:35.9066667+00:00
I shall suggest you to clear cache.

For Microsoft Teams:

Open the Run dialog box by pressing the Windows logo key

+R.

In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

Delete all files and folders in the %appdata%\Microsoft\Teams directory.

Restart Teams.
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Claire Burn 0 Reputation points

2023-06-06T06:54:44.05+00:00

hi, I cleared the TEAMs cached this way last week and the probelm still persists,
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