Desktop software error reporting does not work as it should

Question

Hello,

I work as a developer focused on quality, we develop softwares for the audio world, and we want to get all the information we can get regarding our software stability issues.

Investigating for this, I am trying to get information about failures reported in our Partner Center panel. Errors are displayed there and I cannot get crash reports from the interface. I've tried via the API, and I cannot get any information about the failures, because the failureHash property is never displayed on my results (the result I get from my request to the failurehits endpoint:

        {
            "date": null,
            "applicationId": "123456789123456789",
            "productName": null,
            "appName": null,
            "fileName": null,
            "failureName": null,
            "failureHash": null,
            "symbol": null,
            "osBuild": null,
            "osVersion": null,
            "osRelease": null,
            "osArchitecture": null,
            "eventType": null,
            "market": null,
            "deviceType": null,
            "applicationVersion": null,
            "eventCount": 5.0
        }

No way to get the related callstacks from there. Is this a bug or am I overlooking something?

More generally, do you want to support that feature? Is that tool obsolete or a work in progress? Should we hope that we can use these analytics in the future or is it better to find our own solution to have more information about issues that our user may encounter?

Thanks in advance,

Best regards,