Viva Connections: SharePoint Online based Intranet is showing up in Teams App, however document links cannot be opened

Dominik Harreiss 0

We have set Viva Connections homepage to our SharePoint Intranet portal URL.

From within the Teams App our Intranet is showing up correctly and everything works ...

...EXCEPT:

when trying to open any file from a SharePoint Online document library, it doesn't do anything.

However, the documents can be opened by MANUALLY right clicking the file and selecting "open in browser"

(it will then launch in the default web browser instead of Teams, however, better than nothing :) )

Is there any way to allow files to be opened from the Viva Connections Teams App? Otherwise it will be a very bad user experience for our employees.

Any help is appreciated :)

Thanks

Dominik Harreiss 0 Reputation points

2023-08-09T11:13:50.34+00:00

Supplemental:

Let me also mention, that we have tried to build a custom app for showing our Intranet in Teams.
It worked too, but here ALL links are being opened in the default browser rather than within the Teams Client.

According to Internet blog posts this seems to be a "normal" behavior.

But to be honest, it makes no sense to provide a Teams app that won't do anything but showing the homepage and directing a link click to the browser :-/
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JimmyYang-MSFT 53,686 Reputation points Microsoft Vendor

2023-08-10T09:42:44.2333333+00:00

Hi @Dominik Harreiss

Is there any way to allow files to be opened from the Viva Connections Teams App?

I am afraid there is no way to do like this.

To get this feature more quickly, we recommend you give a feedback in Teams UserVoice and you could vote for it. Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future. Thanks for your understanding and support.
JimmyYang-MSFT 53,686 Reputation points Microsoft Vendor

2023-08-15T05:48:04.0333333+00:00

@Dominik Harreiss

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.

2 answers

Pascal 86 Reputation points

2023-09-06T09:02:22.3866667+00:00

I did investigate the same issue. Here’s what I found out:

A company tenant that faces the same issue is on the standard release plan and has Viva Connections teams app version 1.0.17.

On my dev-tenant the issue is not reproduceable and opening files within Viva Connections works just fine. Dev-tenant is set to targeted release plan and therefore gets updates from Microsoft early. Viva Connections teams app version on dev-tenant is 1.0.19.

There is no way (to my knowledge) to force an update for Microsoft published teams apps in the team’s admin center. My conclusion is therefore we have to wait for the new version of the Viva Connections teams app and it will likely resolve the issue described above.

Viva Connections app version can be found here:
Teams Admin Center -> Teams apps -> Manage apps -> Viva Connections
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1 person found this answer helpful.
Thomas Vanderbeeck 0 Reputation points

2023-09-14T09:27:34.6933333+00:00

Is there any idea when the version 1.0.19 will be rolled out to production tenants.

This issue is a showstopper for us.

MSuser0815 5 Reputation points

2023-09-19T08:45:45.47+00:00

For us it has been rolled out right now. Issue is solved for us.

Pascal 86 Reputation points

2023-09-20T11:18:14.68+00:00

1.0.19 is rolled out to our tenant as well. Issue resolved for us.

Thomas Vanderbeeck 0 Reputation points

2023-09-20T14:12:17.42+00:00

It has been rolled out yesterday. It is looking good now.
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MSuser0815 5 Reputation points

2023-08-15T14:43:25.2166667+00:00

We have a similar problem.

We have a sharepoint site integrated in teams with Viva Connections as well.

When we want to open a file from sharepoint it does not open whatever we do. Also right click -> open in browser does not work.

The only thing that works is click Open -> Preview.

This must be a bug an can not be normal behaviour. It worked in the passed and stopped several weeks ago. No clue what happend.

What can we do to make the files open again?
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Nina Adams 0 Reputation points

2023-08-15T19:00:02.04+00:00

We're having the exact same issue and it's causing a TON of frustration. The document will either not open at all (you can click on it, use the breadcrumbs to 'open in browser', nothing works) or it will open inside of Teams and when you close it, the whole thing defaults back to the home page. It used to open in a separate browser window before (or however your document library is set to open).

Everything was working fine our end up until 2/3 weeks ago, so I don't know what changed. Hoping they fix this quickly!!!

MSuser0815 5 Reputation points

2023-08-17T06:21:35.9966667+00:00

We have a MS ticket open for this since July. No reply or fix so far.

Pascal 86 Reputation points

2023-09-06T08:59:42.0966667+00:00

I did investigate the same issue. Here’s what I found out:

Tenant that faces the same issues is on the standard release plan and has Viva Connections teams app version 1.0.17.

On my dev-tenant the issue is not reproduceable and opening files within Viva Connections work just fine. Dev-tenant is set to targeted release plan and therefore gets updates from Microsoft early. Viva Connections teams app version on dev-tenant is 1.0.19.

There is no way (to my knowledge) to force an update for Microsoft published teams apps in the team’s admin center. My conclusion is therefore we have to wait for the new version of the Viva Connections teams app and it will likely resolve the issue described above.

Viva Connections app version can be found here:
Teams Admin Center -> Teams apps -> Manage apps -> Viva Connections

Blake Bertling 0 Reputation points

2024-05-22T14:05:15.7533333+00:00

having a similar issue, i like to a document store on sharepoint home page, and it just comes up with a white screen and nothing to click or see. using custom card, linking anything but the home page seems to fail.

Pascal 86 Reputation points

2024-05-22T19:42:14.76+00:00

Hello Blake
We currently experience the same issue in Viva Connections (white screen when navigating from Viva Connections SP home page to a linked Document Library). This seems to be a new issue that happens since approximately 2 weeks. We opened a Microsoft support ticket regarding that issue.
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Viva Connections: SharePoint Online based Intranet is showing up in Teams App, however document links cannot be opened

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