Viva Connections: SharePoint Online based Intranet is showing up in Teams App, however document links cannot be opened

Dominik Harreiss 0 Reputation points
2023-08-09T11:10:45.64+00:00

We have set Viva Connections homepage to our SharePoint Intranet portal URL.

From within the Teams App our Intranet is showing up correctly and everything works ...

...EXCEPT:

when trying to open any file from a SharePoint Online document library, it doesn't do anything.

However, the documents can be opened by MANUALLY right clicking the file and selecting "open in browser"

(it will then launch in the default web browser instead of Teams, however, better than nothing :) )

Is there any way to allow files to be opened from the Viva Connections Teams App? Otherwise it will be a very bad user experience for our employees.

Any help is appreciated :)

Thanks

s1

s2

Viva Connections
Viva Connections
A Microsoft Viva module that provides a gateway to a modern engagement experience.
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Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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2 answers

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  1. Pascal 86 Reputation points
    2023-09-06T09:02:22.3866667+00:00

    I did investigate the same issue. Here’s what I found out:

    A company tenant that faces the same issue is on the standard release plan and has Viva Connections teams app version 1.0.17.

    On my dev-tenant the issue is not reproduceable and opening files within Viva Connections works just fine. Dev-tenant is set to targeted release plan and therefore gets updates from Microsoft early. Viva Connections teams app version on dev-tenant is 1.0.19.

    There is no way (to my knowledge) to force an update for Microsoft published teams apps in the team’s admin center. My conclusion is therefore we have to wait for the new version of the Viva Connections teams app and it will likely resolve the issue described above.

    Viva Connections app version can be found here:
    Teams Admin Center -> Teams apps -> Manage apps -> Viva Connections
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    1 person found this answer helpful.

  2. MSuser0815 5 Reputation points
    2023-08-15T14:43:25.2166667+00:00

    We have a similar problem.

    We have a sharepoint site integrated in teams with Viva Connections as well.

    When we want to open a file from sharepoint it does not open whatever we do. Also right click -> open in browser does not work.

    The only thing that works is click Open -> Preview.

    This must be a bug an can not be normal behaviour. It worked in the passed and stopped several weeks ago. No clue what happend.

    What can we do to make the files open again?