Viva Insights Not Showing Open Rate

Question

I am trying to see the open rate of an email newsletter that I send to hundreds of recipients. When I open the Viva Insights tool bar, it briefly shows "Loading stats on this email" at the top, then the message goes away and I am unable to see any open rate information. How can I fix this?

Answer 1

Hi @Kenzie Lombardi ,

Welcome to our forum!

Regarding the Viva Insights open rate, there are the following limitations: Please check if the email meets the above conditions.

Then, to get read information about your sent emails after 30 minutes:

Based on the above, we can find the open rate as shown in the below image:

Hope to help you!

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Answer 2

Any answers on this? I'm in the same position and I am seeing exactly what you are reporting. I'm not getting the open rates either.