Hi All, There is a site with Documents total size 1736.8 GB. I was told that this is the reason why syncing changes takes up to 30 minutes. Could that be true?

Hi @ Cloud_Geek_82 , Thank you for posting in this community. The new default Sharepoint sync frequency is 30 minutes. A support request had been submitted to Microsoft, and the support staff eventually confirmed that synchronization times can vary greatly from customer to customer. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

OneDrive sync with SharePoint Online delay

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Xyza Xue_MSFT 25,466 Reputation points Microsoft Vendor

2024-01-30T02:36:59.6166667+00:00

Hi @Cloud_Geek_82 ,

Thank you for posting in this community.

The new default Sharepoint sync frequency is 30 minutes. A support request had been submitted to Microsoft, and the support staff eventually confirmed that synchronization times can vary greatly from customer to customer.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Cloud_Geek_82 871 Reputation points

2024-01-30T03:14:10.5033333+00:00

Hi @Xyza Xue_MSFT Would you be able to check if synchronization times can vary greatly from customer to customer because of site size or some other factors affect sync time.

Xyza Xue_MSFT 25,466 Reputation points Microsoft Vendor

2024-01-30T07:05:53.3166667+00:00

Hi @Cloud_Geek_82 ,

There are a number of factors that contribute to this problem.

Large File Sizes/Large Site Size: Syncing large files can significantly impact sync speed, especially when working with limited bandwidth or slow internet connections.

Network Congestion: Overburdened networks or high levels of network traffic can lead to delays in sync processes.

Conflicting Files: When multiple users attempt to edit and sync the same file simultaneously, conflicts arise, resulting in sync slowdowns.

Outdated Client Software: Running an outdated version of SharePoint client software can introduce compatibility issues and hamper sync performance.

Antivirus Software: Certain antivirus programs may interfere with the sync process, scanning files excessively and slowing down the synchronization.

Xyza Xue_MSFT 25,466 Reputation points Microsoft Vendor

2024-01-31T08:50:24.3066667+00:00

Hi @Cloud_Geek_82 , How's going today? Do you have further concerns regarding this issue? Please feel free to talk with us if you have other questions. If the above info is helpful to this question, you can click "Accept Answer". Have a nice day!

Cloud_Geek_82 871 Reputation points

2024-01-31T08:52:07.81+00:00

Hi @Xyza Xue_MSFT Thanks for following up. No further questions so far.

JustJack 0 Reputation points

2024-10-02T18:15:50.41+00:00

I know this is several months old, but where did you come up with the 30 minute sync frequency being the default? Please provide supporting documentation or article. I think you're mistaken and are referring to AD Connect / Entra Connect default sync frequency which has nothing to do with the synchronization of file changes between a pc & SharePoint document library.
That type of sync is supposed to be "real-time". Refer to the following article: https://learn.microsoft.com/en-us/sharepoint/sync-process

There are other factors at play - some of which you outlined in a previous post. These article refer to some of that:

https://support.microsoft.com/en-us/office/maximize-upload-and-download-speed-8eeadfb8-501f-406d-997b-98ab6ff67f43?ui=en-us&rs=en-us&ad=us

https://support.microsoft.com/en-us/office/restrictions-and-limitations-in-onedrive-and-sharepoint-64883a5d-228e-48f5-b3d2-eb39e07630fa?ui=en-us&rs=en-us&ad=us
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OneDrive sync with SharePoint Online delay

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