Viva Engage Conversation webpart not properly navigating to post based Engage conversation filters in Mobile device

Question

We are using the Viva Engage Conversation webpart with the "View All" option, which navigates to posts based on filters. It is working correctly on desktop and browser, but not on mobile devices. Instead of displaying the "View All" topics that are tagged with a specific topic, it opens in the Viva Engage Application inside Teams and redirects to the home feed. The images below show how it should work on desktop:

How do we fix this issue for mobile devices?

Let us know if you need more details to troubleshoot the issue.

• Anil

Answer 1

Hi @Yadagiri, Anil (Cognizant) ,

Welcome to our forum!

Looks like your case is more related to Viva Engage, it's suggested that you could post your case in dedicated forum for Viva Engage for more professional help.

Thanks for your reply and understanding!

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Answer 2

Hi @ChristyZhang-MSFT ,

Could you please check this case and let us know the resolution steps?

Regards,

Amit

Answer 3

We are facing this issue in Viva Connections mobile experience as this webpart is placed in SharePoint home page and users can access this through Viva Connections. We don't have any issues in Desktop version as It is properly navigating to Viva Engage URL with proper filters. But in mobile view it is redirecting Viva Engage App with Home feed.

Kindly suggest on this.