Deploying a Computer Vision resource allways give same error CustomDomainInUse at Write API Account

Question

Error is:

CustomDomainInUse

• MessageSub domain name 'sg-cv-weu' is already in use. This condition is caused by sub domain name being taken at the same time.

I tried with other 4 domain names which were not used - as I got no error in the initial form where you input the domain name... So I have no clue what is causing this.

Answer 1

@Liviu Birleanu We appreciate your patience on this. Please accept our sincere apologies for the inconvenience caused.

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The issue is now mitigated.

**Update on RCA:

What happened?**

 

Between 3-14-2023 18:09 UTC and 3-14-2023 19:25 UTC Customers might experience the creation of new Open AI resources getting stuck in a processing or failing state.

 

What went wrong and why? 

 

The system experienced a DNS registration issue that prevented new resources from being registered correctly during the creation process.  Existing resources were not impacted.

 

How did we respond? 

 

We have worked with our networking team to address this issue and all customers are now able to create resources again.

 

How are we making incidents like this less likely or less impactful? 

 

The team will be adding monitors to identify this type of issue in advance and is also considering additional design changes.

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