Hello
Here are a few steps you can try to resolve the issue without restarting both the NAS and your Windows machine:
Check Network Connection: Ensure that your laptop is properly connected to the network where the NAS resides. Sometimes, network issues can prevent Windows from recognizing the NAS properly.
Check NAS Configuration: Verify the settings on your WD-NAS to ensure that it is configured correctly for offline file access. Make sure that the NAS is set up to allow offline access and that the permissions are correctly configured.
Reset Offline Files Cache: Sometimes, the offline files cache on your Windows machine can become corrupted, leading to synchronization issues. You can try resetting the offline files cache by following these steps:
Open Control Panel.
Go to "Sync Center" or "Offline Files" (depending on your Windows version).
Click on "Manage offline files" or a similar option.
In the Offline Files dialog box, click on the "Disk Usage" tab.
Click the "Delete temporary files" button.
Restart your computer.
Reinitialize Offline Files Database: If resetting the cache doesn't resolve the issue, you can try reinitializing the offline files database. This will essentially reset the offline files feature on your Windows machine. Here's how to do it:
Open an elevated Command Prompt (run as administrator).
Type the following command and press Enter:
reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Csc\Parameters /v FormatDatabase /t REG_DWORD /d 1 /f
Restart your computer.
Check NAS Firmware: Ensure that your WD-NAS is running the latest firmware. Sometimes, firmware updates can fix compatibility issues with Windows.
Check for Windows Updates: Make sure that your Windows 10 Pro installation is up to date with the latest updates from Microsoft. Sometimes, updates can include bug fixes that address synchronization issues.
Test with Different NAS Mapping: Try deleting the existing NAS mapping on your Windows machine and create a new one. Sometimes, the mapping itself can become corrupted, leading to synchronization problems.
Contact Support: If none of the above solutions work, you may need to contact WD-NAS support for further assistance. They may be able to provide more specialized troubleshooting steps for your specific setup.