I have the Microsoft Azure Membership (free credits) but I keep getting charged $$

Question

I have the Microsoft Azure subscription that gives me free credits, but I keep getting billed $$. 

I have been in contact with Microsoft for a month about this, as I've scheduled several meetings ensuring my account is being charged free credits and not $.

They keep ignoring me I guess? Someone please help

Answer 1

Hello @Mikael Laferla

Thanks for posting in the Microsoft Q&A!

I understand your frustration, Mikael. It's crucial to address unexpected charges on your Azure account with free credits promptly. Firstly, make sure to understand the limitations of the Azure free account and review your usage to see if you might have unintentionally exceeded any limits. You can refer to the Azure Free Account FAQ for specific details. Next, check your Azure billing portal to identify the services incurring charges and determine if there are any billable services you might not have realized. Review your communication history with Microsoft support and consider reaching out to them again, emphasizing that the issue persists despite prior attempts to resolve it. You can request a phone call with a support representative and provide specific details like dates, case IDs, and services being charged for. If traditional methods haven't worked, explore alternative communication channels like online chat support or social media. Additionally, monitor your usage closely and consider disabling unnecessary services to prevent future charges. By following these steps and persisting with Azure support, you should be able to resolve the unexpected charges and ensure your free credits are being applied correctly. For further assistance, you can refer to the Azure Free Account FAQ: https://azure.microsoft.com/en-us/pricing/purchase-options/azure-account

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