Teams Meeting Video call and Call Queues

Question

My company does Teams meetings for clients. Is there any way that some sort of call queue or hub (with multiple people on it) could be created so that that specific "hub" could be called at the end of a meeting to schedule a next appointment? Then whoever is available can answer it and schedule.

Answer 1

Hi @Kali

The Virtual Appointments app in Microsoft Teams gives your business a central hub for all your virtual appointment needs. It creates a seamless end-to-end experience that lets you easily manage customer appointments, integrating schedules, analytics, and management options, all in a single app. 

With Teams Premium license and the Virtual Appointments app, the Queue tab gives you the ability to view the status and monitor all scheduled and on-demand virtual appointments. Quickly create or view an appointment and send staff and attendees email reminders and SMS text notifications.

For more details please refer to Manage your appointment queue

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