Why are the organizational assets library images not showing up in Word or PowerPoint

Question

We have successfully set up Two organization asset libraries as follows:

1. Add-SPOOrgAssetsLibrary -LibraryUrl <url to SharePoint Document Library> -OrgAssetType ImageDocumentLibrary - Thumbnailurl <url to a png file>
2. Add-SPOOrgAssetsLibrary -LibraryUrl <url to SharePoint Document Library> -OrgAssetType OfficeTemplateLibrary

Number 2 is working perfectly in the Word, Excel and PowerPoint desktop applications. I have no issues.

Number 1 is working perfectly in SharePoint. I can add an image from the organization asset library. However, the images are NOT available in Word, Excel or PowerPoint. For example, I should be able to do this in Word or PowerPoint desktop applications:

For Word:

1. Open Word and create a new document.
2. Go to the Insert tab on the ribbon.
3. Click on Pictures.
4. In the drop-down menu, select Online Pictures.
5. In the dialog box that opens, you should see a category for Your Organization. Click on it to access your organization’s asset library.

For PowerPoint:

1. Open PowerPoint and create a new presentation.
2. Go to the Insert tab on the ribbon.
3. Click on Pictures.
4. In the drop-down menu, select Online Pictures.
5. In the dialog box that opens, you should see a category for Your Organization. Click on it to access your organization’s asset library

I am NOT seeing the Your Organization option in Online Pictures.

I have waited almost a week for the images to sync in the desktop applications. I have the appropriate license (E5 and on version 2307 (Build 16626.20208). I have permissions (we added Everyone except external users to the document library and gave them read permissions).

What is the solution to this issue?

Answer 1

Hi,

There is no **Your Organization **option in Office, this is by design behavior for Office insert picture option.

In my opinion you can try to give a feedback or suggestion about this behavior to Microsoft about your requirement:

https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-office-2b102d44-b43f-4dd2-9ff4-23cf144cfb11

Microsoft values your opinion. Your feedback goes directly to our engineers and helps us shape the future of Microsoft products and services for all our users.

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