Excel & Powerpoint translation fail

Question

I used to do translation from Excel spreadsheet or Power point from Chinese to English. Several months ago, this function stops working and I get this error message. Any clues?

Answer 1

Hi @Dani Widjaja,

Does this issue occur with Word?

I suggest you try following steps to troubleshooting:

• Click "File"> "Account" > Account Privacy, "Manage Settings" > Tick the box of "Turn on connected experiences" or other options of connected experiences > "OK". Then restart the Excel to have a check.
• Please press and hold on Ctrl key, click or double-click Excel icon, until Excel asks do you want to start it in safe mode, then please release Ctrl key and click "Yes". Go to Safe Mode, then check this issue.
• Check the Internet connection. You may change the internet environment, for example, connecting to a mobile hotspot. If there is any proxy or VPN connection, you may disconnect it temperately.
• If these steps do not work, I suggest you perform an online repair for Office from control pannel. https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?correlationid=1b0030f4-8cc5-4485-b495-810e2a7d1284&ui=en-us&rs=en-us&ad=us

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---