Not able to upload mp4 file in teams channel

Question

We are trying to upload mp4 file in the teams channel

I am the owner of the channel

i m getting the error when it completes 90%

we have tried in web teams, SharePoint, one Drive too

getting the same error

1. Unhandled error

        2) tag=0x2341f483

Answer 1

Hi @Dipakrao Khadse, Ragini

Based on your detailed case description, we completely understand the situation and your feelings.

It is recommended that you try the following steps to check the solution:

1. Please try to compress the file when uploading it. For example, there is a size limit of 15GB per file for files uploaded to Teams chat.
2. Slow or unstable Internet connections can sometimes cause uploads to fail. Before attempting to upload files, please make sure you have a stable and reliable internet connection.
3. Please try to clear the Teams cache and upload the file again.
4. If you have ruled out all of the above issues, run the following test to diagnose: Run Test: Unable to upload file to Teams chat.

You can also report your problems in the Teams client here. Thanks for your understanding and support.

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