Microsoft Teams
A Microsoft customizable chat-based workspace.
9,410 questions
Unable to login to work account after device setup on Comp Portal
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 10%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Karen Nguyen
0
Reputation points
Hello,
I recently rejoined a firm and I am having trouble signing into my Teams and Outlook with my work account. I successfully setup my device and I was able to setup Company Portal and MS Authenticator. When I try to sign into Teams, I get redirected to Authenticator and they tell me to "Set up your device to get access" even though my device is definitely already set up. It then redirects me to Company Portal and then no further instructions are given. If I go back to Teams, it says there's a sign-in error.
I have tried clearing the cache and cookies of Authenticator, Teams, and Company Portal. I even had my device unregistered from my account so that I can try the whole setup process all over again with no luck. Please advise on how to fix my sign-in problem.
Thank you!
Microsoft Teams
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,885 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
3,248 questions
Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
199 questions
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 49,886 Reputation points Microsoft Vendor2024-06-20T09:56:03.1966667+00:00 It sounds like you're caught in a bit of a loop, which can be quite frustrating. Let's try a few troubleshooting steps to resolve this issue:
- Ensure Device Compliance:
- Open the Company Portal app.
- Check if your device is listed as compliant. If it's not, follow the instructions to bring it into compliance.
- Reinstall Applications:
- Uninstall both the Microsoft Authenticator app and the Company Portal app. - Reinstall the Microsoft Authenticator app first, set it up, and ensure it is working correctly. - Then reinstall the Company Portal app and follow the setup steps again.
Sign in to comment