How do i redeem my exam voucher after a failed check-in system test?

Question

I had an exam scheduled with Pearson Vue and did a successful system test a day before the exam. Unfortunately the next day during check-in, the system test failed due to a degraded network and i could not redeem or even reschedule the exam . The exam was not even on my profile any more. I need your support on how i can have this exam done.

Answer 1

Hi Kagimu, Bosco B,

Thank you for asking this question on the Microsoft Q&A Platform.

Microsoft Certification/Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

It’s possible to ask questions by clicking on “Get Started” -> “Ask a Question.”

or “Ask a new question >” and Learn/Cert Moderators will help you.

Microsoft Training Support Forum

Microsoft Certification - Transcript - Missing Exams or Certificates

Microsoft Certification - Missing Badge/Sharing

Microsoft Certification - Profile/MCID Assistance

Certifications tab moved under Credentials. Below is direct link to your Certifications tab:

https://learn.microsoft.com/en-us/users/me/credentials?tab=credentials-tab

Account Management you can link your private and work email addresses:

https://learn.microsoft.com/en-us/users/me/settings

 

Below your certification, click View certification details, next click Print button above your certificate, select Save as PDF, under More settings uncheck Headers and footers, etc.

Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

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