Hi Sathar Faiq,
Microsoft Certification Program is supported on their own forums. I'd try asking for help with cert results and transcripts in dedicated forums here. (Participate\Ask A Question)
You can view your certificate in your profile.
Go to Profile -> Credentials -> Certifications as shown in the image below.
Let me know if you are still seeing issues.
Certification Profile/Certification Dashboard
Microsoft Certification / Exams / Score Reports or Exam Results
Microsoft Certification / Certification Profile / Transcript / Missing Exams or Certifications
Please don't forget to upvote
and Accept as answer
if the reply is helpful.