Unable to add account in outlook in Mac computer

Question

Hello 

 

Please i need your help on this issue.

 

One of my customer is unable to add account in outlook in Mac computer error says account exist already. If he signs into Windows system with the same account it shows the account is there i.e. we can see the account.

If he signs into outlook web we can still see that the email account is there meaning it has actually been added But does not show up in outlook in the Mac computer.

Answer 1

I am assuming here that it is a Shared Mailbox you are trying to add.
You might want to look at the following:
https://support.microsoft.com/en-gb/office/open-a-shared-mail-calendar-or-people-folder-in-outlook-for-mac-035749d1-097f-4ab5-8d6a-ac397f508b17