Company Branding in Azure ADB2C - Cant edit or save

Srikant Chandrasekaran 25

We are setting Azure B2C and at the moment arent able to edit the company branding.

We have followed the pre-requisite and have the necessary licenses and the roles but still unable to edit/configure the branding.

I have Microsoft Entra ID P1 license and Organizational Branding Administrator role

Has anyone else had this issue recently ? I saw some threads were similar issue was reported and fixed by MS but looks like it has surfaced again ?

Navya 11,940 Reputation points Microsoft Vendor

2024-07-03T05:58:47.3133333+00:00
Hi @Srikant Chandrasekaran

Thank you for posting this in Microsoft Q&A.

I understand you are having trouble editing/configuring the company branding in Azure B2C.

Below are the prerequisites for adding custom branding.

Requires one of the following licenses and Organizational Branding Administrator role

Microsoft Entra ID P1 or P2

Microsoft 365 Business Standard

SharePoint (Plan 1)

Additionally, it's important to note that company branding in Azure AD B2C is confined to customizations of the background image, banner logo, and background color. Other properties within the company branding pane, such as Advanced settings, are not supported.

Have you included any advanced settings for custom branding? Can you please try to save the custom branding without any advanced settings?

For your reference: Configure company branding

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya.
Srikant Chandrasekaran 25 Reputation points

2024-07-03T11:17:19.58+00:00

Hey Navya, Thanks for your reply. We are not trying to do any advance editing. We just want to change the background and logo.

We have followed the pre-requisite and I have Microsoft Entra ID P1 license and Organizational Branding Administrator role

But our branding section is greyed out and it doesnt allow us to edit / upload or save .Attached is a screenshotCompany Branding.PNG
Navya 11,940 Reputation points Microsoft Vendor

2024-07-04T10:16:35.1266667+00:00

Hi @Srikant Chandrasekaran

Thank you for sharing the screenshot with us.

Are you using the global Azure cloud or a national cloud?

Microsoft Entra ID P1 or P2 editions are available for customers in China using the worldwide instance of Microsoft Entra ID. Microsoft Entra ID P1 or P2 editions aren't currently supported in the Azure service operated by 21Vianet in China.

If you are using the global Azure cloud, please try logging in with another browser or in private mode.
Srikant Chandrasekaran 25 Reputation points

2024-07-05T01:34:05.77+00:00
Hey @Navya ,

We are using the Azure Cloud. We are based in Australia. So, I would say Global Azure Cloud (Oceania).

Apart from Microsoft Entra ID P1 we don't have any other license displayed for us to be assigned.

We don't have the following licenses

Microsoft 365 Business Standard

SharePoint (Plan 1)

Would you know what is the best way forward for clients like us? The closest license we have is SharePoint (Plan 2) all part of Microsoft 365 E5 license.

I have the following license at the moment.
Navya 11,940 Reputation points Microsoft Vendor

2024-07-10T12:30:44.8+00:00

Hi @Srikant Chandrasekaran

If you are using global azure cloud Microsoft Entra ID P1 or P2 license are sufficient. Can we work on this thread offline. Please send us an email on azcommunity [at] microsoft [dot] com with Sub - "ATTN: Navya" and following details in the email body: Link to this thread/post

Thanks,

Navya.
Srikant Chandrasekaran 25 Reputation points

2024-07-11T03:36:07.42+00:00

I will reach out to you in the email specified. Thanks Navya.
Srikant Chandrasekaran 25 Reputation points

2024-07-18T23:10:47.7+00:00

Thanks to Microsoft support. For now, this is resolved by assigning Global Admin role in the AzureB2C tenant.

Accepted answer

Navya 11,940 Reputation points Microsoft Vendor

2024-07-22T12:02:55.51+00:00

Hi @Srikant Chandrasekaran

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this!

Issue:

Company Branding in Azure ADB2C - Can't edit or save.

Solution:

The issue was resolved by assigning the Global Admin role within the Azure B2C tenant.

Thank you again for your time and patience throughout this issue. If you have any other questions or are still running into more issues, please let me know.

Thanks,

Navya.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
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1 person found this answer helpful.
Srikant Chandrasekaran 25 Reputation points

2024-07-22T13:09:58.7133333+00:00

Thanks Naavya. The solution worked for us. Marking as accepted answer.
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