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Hi @Aiden Rosemond,
Welcome to the Microsoft Q&A platform!
Looks like the issue is more related to Xbox. Please kindly understand that the Microsoft Exchange Online Management tag here we mainly focus on general issues about Exchange Online Management. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Xbox Support for more professional help.
Thank you for your understanding, and I hope your problem can be solved soon!
Best,
Jake Zhang