Palo VM firewall drop packets behind Azure load balancer

Vanessa Xu 0 Reputation points
2024-07-03T15:35:36.3933333+00:00

The topoplogy is

spoke subnet ---> Aure LB ---> 2x Palo VM firewalls -> express route --> on-prem Palo firewall --> on-prem server

user at spok subnet send files to onprem is very slow. we did iperf test from a subnet in the spoke vnet to an onprem test server. There are drops on both of the firewalls that behind the LB. The dropped packets are normal tcp ack, fin-ack, rst ack cwr, and tcp retrsnmission.

we did another iperf test from a different subnet in the same spoke vnet and skip the Azure LB , just go through one of the Palo vm firewall. Then there is no drops on this Palo firewall.

also, there is no drop on the on-prem palo firewall.

what could cause the drop on the palo vm firewalls when behind the Azure LB? could anyone help? Thank you!

Azure Load Balancer
Azure Load Balancer
An Azure service that delivers high availability and network performance to applications.
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