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teams calling auto attendant not responding to phone keystrokes

Carl94580345 31 Reputation points
2024-07-10T15:48:04.95+00:00

teams calling auto attendant not responding to phone keystrokes, MS support is no help.

tried deleting and recreating it, no change

Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
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  1. JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor
    2024-07-11T09:52:41.2133333+00:00

    Hi @Carl94580345

    It sounds like you're having trouble with the auto attendant in Microsoft Teams not recognizing phone keystrokes, and recreating it hasn't resolved the issue. Here are a few troubleshooting steps you can try:

    1.Check DTMF Settings:Ensure that Dual-tone Multi-frequency (DTMF) settings are correctly configured. DTMF tones are what the auto attendant listens for when you press keys.

    2.Verify Call Flow Configuration: Double-check the call flow setup to ensure that the auto attendant is correctly configured to respond to specific key presses.

    3.Update Teams Client: Make sure your Microsoft Teams client is updated to the latest version. Sometimes software updates include fixes for known issues.

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