My Phone number has changed , hence unable to login to Azure portal Need immediate support

Chinmaya Mishra 0

Hello Team,

I have changed my phone number which was used for getting the security code. I have sent request for changing the mode to Email ID however it shows it will take 1 month for changes to be reflected. I am doing my PhD and I am fully dependant on Azure. I am also Ex- Microsoft Employee (1355917). Request you to help me with the security code change. You may reach out to me at +91 6363561162 or Chinmaya086@yahoo.co.in

1 answer

VarunTha 9,105 Reputation points Microsoft Vendor

2024-07-16T21:52:18.0466667+00:00

Hi Chinmaya Mishra,

For focused and dedicated assistance with this issue, please file a subscription ticket with our support team. You can submit a (free) support ticket with our Azure subscription support team by creating an Azure support request and selecting Subscription Management as the issue type.

Refer to this FAQ: How do I submit a support request if I can't sign in to the Azure portal?

You can also contact customer service for your country or region. Please don't forget to Accept helpful answer and close this thread. Thank you.
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Chinmaya Mishra 0 Reputation points

2024-07-17T03:38:02.3+00:00

Everytime I am trying to login to Azure, I am getting this message. I am not able to process for creating a support ticket.

VarunTha 9,105 Reputation points Microsoft Vendor

2024-07-17T08:40:51.7666667+00:00

Hi Chinmaya Mishra,
If you are unable to raise a support request. You can also contact customer service for your country or region.

Chinmaya Mishra 0 Reputation points

2024-07-18T14:59:27.92+00:00

Hi @VarunTha ,

i have checked with Microsoft support and as per them reflection of changes for security code will take 1 month and this is as per MS policy. Hence i wont be able to use Azure. In the meanwhile if there any other solution please let me know.

VarunTha 9,105 Reputation points Microsoft Vendor

2024-07-18T15:15:25.3466667+00:00

Hi Chinmaya Mishra,
Please take a moment to review this previous thread regarding the same issue. It might provide some helpful information:: https://answers.microsoft.com/en-us/msoffice/forum/all/verification-phone-number-has-changed-now-cannot/1ef7fd57-4afa-4fdf-a1f2-c18f581761a4

Thank you.

Chinmaya Mishra 0 Reputation points

2024-07-22T07:29:34.5466667+00:00

As I mentioned I have not set any secondary phone number for recovery. So I need to wait till 13th August
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My Phone number has changed , hence unable to login to Azure portal Need immediate support

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