SCCM updates getting stuck in the "Downloading" state

Question

Hello,

I'm currently experiencing an issue with SCCM where updates are stuck in the "Downloading" state. Despite multiple attempts, the updates fail to progress beyond this stage. I've checked the logs and verified the network connectivity, but the issue persists.

Has anyone encountered a similar problem with SCCM updates getting stuck in the "Downloading" state?

Are there any known solutions or troubleshooting steps to resolve this issue and ensure successful update deployments? Any insights or suggestions would be greatly appreciated.

Answer 1

Hi, @Kevin

Thank you for posting in Microsoft Q&A forum.

When SCCM updates get stuck in the "Downloading" state, it may be caused by download failures during the downloading of the manifest cab or the actual Easy Setup package.

To troubleshoot this issue, you can collect the following data before starting:

Hman.log

DMPDownloader.log

Files inside each subfolder of Hman.box

Output of the following SQL queries:

select * from CM_UpdatePackages

select * from CM_UpdatePackageSiteStatus

Output of the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\COMPONENTS\SMS_DMP_DOWNLOADER

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\AIUS

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\SMS_DMP_CONNECTOR

Check DMPDownloader.log to see whether the service connection point is downloading files.

For connection issues, verify whether the Internet access requirements are met. If the issue persists, try to download the content manually by accessing the URL for the content. You can find the URL by reviewing DataTransferServices.log.

For the references:

https://learn.microsoft.com/en-us/troubleshoot/mem/configmgr/setup-migrate-backup-recovery/understand-troubleshoot-updates-servicing#troubleshoot-downloading-issues

---

If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".

Answer 2

Where is the content of the updates supposed to be accessed from? DP or MS CDN? Have you checked the client side logs? Is it affecting some devices or all?