Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
154 questions
How can I get a missed call notification from a call queue in Teams phone?
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Wout Koopman
0
Reputation points
We activated Teams calling for our company, and everything is working as expected except for one thing. We have an after hours group that can be called by customers in case of emergency. This group is build as a call queue with 10 members who all receive the call at the same time. We noticed that when a customers calls and the call is not answered by anyone in the group, that when the client hangs up no one gets a notification that the call even happened. You can imagine this is not acceptable in a professional environment. Could you help me understand why a missed call notification is not standard in a call environment, and provide a solution for how we can make sure this doesn't happen again?