users not created in Azure (Entra) after creation in AD and full sync

Question

Hello! Users are not created in Azure (entra, 365) after their creation (and modification) in Active directory. At the same time, all synchronizations are carried out without problems, without errors.

In the Syncronization service manager on the local server, I see this user, for example, a GUID and contributingConnectorUser is assigned to him.

What could be the problem?

Answer 1

Hi @Sergey Konyukhov

Thank you for reaching us!

I understand that the new created user in Active Directory is not reflecting in Entra ID even the synchronization is run successful without any error.

May I know have you enable the Staging mode in Entra Connect? if so, exports in Entra connect are not reflect.
May I know have you made any changes in the synchronization rule editor?

If the above suggestions are not helpful you need to start your troubleshooting from Entra connect tool, you can open Entra connect tool in your server. Check for "metaverse search" tab on the top of the tool. You can set the query using object display name and check if the user object is synced till metaverse.

If user is not present in metaverse then issue might be with the OU filtering (OU in which user belongs to may not be part of sync scope). If not, it might also be an issue with the attribute level filtering.

You can follow below article to troubleshoot further on this issue.
Troubleshoot an object that is not synchronizing with Microsoft Entra ID
One or more objects don't sync when using Azure Active Directory Sync tool

Hope this helps. Do let us know if you any further queries.

Thanks,

Akhilesh.

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