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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 78%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
I have disabled one account in azure and re-enabled after sometime.
When we disabled the account on his profile attached image red block mark came and after re-enabling that was not removed. Almost one month before we have re-enabled it but still that red mark is there and user want to till how long it will be there after re-enabled.
Can someone please help me on it.
Thank you!!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 26%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Thank you for posting this in Microsoft Q&A.
The red mark will only be visible for disabled users. If you re-enable the user, the red mark will not be present.
Please try to log in to the Microsoft admin portal with that user. If the user can log in without any issues, it might be a UI issue. However, if the user encounters any problems while logging into the admin portal, there might be a synchronization issue.
Users may encounter issue as follows.
Hope this helps. Do let us know if you any further queries.
Thanks,
Navya.
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Are you syncing from on-prem with AADConnect or Cloud Sync? If so, the account needs to be enabled on-prem and that status will sync to Entra. Otherwise, if you only disable in Entra, the account status is overwritten by the on-prem status each sync cycle.
Hi David,
Yes we are syncing from on-prem to azure with AAD Connect and account is enabled in on-prem AD but still showing with that red mark and it's been a month that accounts got re-enabled.
Ok, then you need to troubleshoot the sync itself.
Ensure the accounts are included in the sync scope etc...
https://learn.microsoft.com/en-us/entra/identity/hybrid/connect/tshoot-connect-objectsync