OST file is not created in VHDX container

Question

As the title says the OST is not being created. We deleted the container, created a new outlook profile (multiple times), no error at starting Outlook for wrong OST file. When disabling FSLOGIX the OST gets created, but if we enable FSLOGIX and delete the OST no new OST is getting created.

Also the different logs doesn't show error warnings.

We implemented the newest FSLOGIX and that is also not fixing this issue. What is the next step?

Answer 1

One more thing. If you look into the registry of one of the users when logged in.

Here:
.\Software\Policies\Microsoft\office\16.0\outlook\cached mode\

Is there a DWORD value there with the name "cachedexchangemode"?

If yes - what value has it?

That is the value that actually sets Outlook in cached mode.
(The FSLogix "OutlookCachedMode" setting will do this, BUT it will NOT override any other GPO`s that also sets this value.)

Answer 2

Hi!

I guess you have changed the default location of the .ost file in the office\outlook GPO:

Microsoft Outlook 2016/Miscellaneous/PST Settings
Default location for OST files Enabled

Disable this setting, and the .ost file will be created at the default location in the FSLogix container:
%LOCALAPPDATA%\Microsoft\Outlook

Regards
Fredrik

Answer 3

Hi!

I'm a colleague of Barry. We both are looking into this problem.
The mirror OST to VHD setting was set to 2. Tried it with the 0 setting but this doesn't create the OST

Also the Default location for OST files setting was not configured. I set it to disabled but no OST is created yet.

The problem seems to be triggerd after the FSLogix container is deleted and recreated.
I did this with my test account which was working fine.
Now I have the same issue. No OST is created. Very strange.
In the latest Citrix golden image I updated FSLogix to the latest version 2.9.7621.30127
No difference in behavior for the OST sadly.

If you have more suggestions, they are very welcome.

Regards,

Arjen Zevenbergen

Answer 4

Hi,

1. Are you using Profile disk only, or both Profile and O365?
2. When .OST was created initially - where was it created - path? \AppData\Local\Microsoft\Outlook ?
3. A screenshot of the registry would help. Both

HKEY_LOCAL_MACHINE\SOFTWARE\FSLogix\Profiles

and

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\FSLogix\ODFC (if O365 profiles are used..)

Regards
Fredrik

Answer 5

Hi Fredrik,

1. We are only using the O365 container
2. It was indeed created at the default location \AppData\Local\Microsoft\Outlook

Regards,

Arjen