Publish APIs via Visual Studio fails saying Web Management Service could not authorize.

Question

I am trying to publish an update for a set of APIs that I have recently published. I am getting an error that says the Web Mangement Service could not authorize. I have even reset the deployment user and password and still the same error.

Error details:

Connected to the remote computer ("geodesicmediaapi80-f3gmgsaufcgkf2c4.scm.southcentralus-01.azurewebsites.net") using the Web Management Service, but could not authorize. Make sure that you are using the correct user name and password, that the site you are connecting to exists, and that the credentials represent a user who has permissions to access the site. Learn more at: https://go.microsoft.com/fwlink/?LinkId=221672#ERROR_USER_UNAUTHORIZED.

The remote server returned an error: (401) Unauthorized. GeodesicMediaAPI80 0

Answer 1

Hello @Ralph Schiavone thanks for bringing this to our attention. The message "Web Management Service could not authorize" means there is an issue with authentication during deployment.

Since you have already reset the deployment user and password here are some additional troubleshooting steps you can follow to resolve it:

• Make sure that Basic Authentication is enabled for the App Service. You can do this by navigating to the App Service settings in the Azure portal and ensuring that SCM Basic Authentication is turned on
• Make sure the deployment user has the necessary Contributor or Web Deploy contributor role assigned to the specific App Service resource group, not just the subscription.
• Sometimes, resetting the FTPS credentials can help. Go to the Deployment Center in your App Service, generate new FTPS credentials, and use these in your publishing profile
• Lastly, make sure that your firewall and network settings allow connections to the Web Management Service. The service typically listens on port 8172, so make sure this port is open.

Hope that helps.

-Grace