Hi Afri, This error occurs if you have not assigned the appropriate license to the user email address. Visit admin center -> active users -> search the name -> select user -> go to licenses and ensure the user has Office 365 F3 or Business Standard or any other appropriate licenses. After applying the license, wait for some time before logging back in to Outlook. If this is a personal email, check that you bought the appropriate license that includes Outlook. Here are more resources on Licensing Options https://learn.microsoft.com/en-us/microsoft-365-apps/outlook/get-started/licensing-options I hope it helps Teddy

Outlook erorr, please Help fix this issue

Afri Zandi 0

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SokiGuo-MSFT 28,126 Reputation points Microsoft Vendor

2024-10-01T08:06:49.78+00:00

Did you need any more help with this question? If not, could you please mark "Accept Answer" on the appropriate answer so other users can reference it?And, if you have any further questions do let us know.

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Teddy Anyanga 0 Reputation points

2024-09-25T23:42:10.0266667+00:00

Hi Afri,

This error occurs if you have not assigned the appropriate license to the user email address.

Visit admin center -> active users -> search the name -> select user -> go to licenses and ensure the user has Office 365 F3 or Business Standard or any other appropriate licenses. After applying the license, wait for some time before logging back in to Outlook.

If this is a personal email, check that you bought the appropriate license that includes Outlook.

Here are more resources on Licensing Options

https://learn.microsoft.com/en-us/microsoft-365-apps/outlook/get-started/licensing-options

I hope it helps

Teddy
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SokiGuo-MSFT 28,126 Reputation points Microsoft Vendor

2024-09-26T08:45:55.1533333+00:00

Hi @Afri Zandi

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
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Outlook erorr, please Help fix this issue

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