A webinar that has been setup with MSTeams results in the Q&A not working

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A webinar that has been setup with MSTeams results in the Q&A not working

IniobongNkanga-8038 966

Hello,

Please i need your help on this issue.

A webinar that has been setup with MSTeams results in the Q&A not working

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Answer 1

JimmyYang-MSFT 58,646 Microsoft External Staff

@IniobongNkanga-8038

There could be several reasons why the Q&A feature in a Microsoft Teams webinar isn’t working. Here are a few troubleshooting steps you can follow:

Check Permissions: Make sure that the Q&A feature is enabled for the meeting and that participants have the necessary permissions to ask questions.
Update Teams: Ensure that you and the participants are using the latest version of Microsoft Teams. Sometimes, features may not work correctly if the software is not up to date.
Re-enable Q&A: In the Teams meeting options, you might want to toggle the Q&A function off and then back on to see if it resolves the issue.
Restart the Webinar: If the feature still doesn't work, try ending the meeting and starting it again. Sometimes, a simple restart can fix technical glitches.
Check Admin Settings: Make sure that the organization’s admin hasn’t disabled the Q&A feature globally. If you have admin rights, you can check these settings in the Teams admin center.

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IniobongNkanga-8038 966 Reputation points

2024-09-30T20:17:54.6666667+00:00
Hello JimmyYang-MSFT

Thank you for your reply.

Some more feedback after our trial Webinar:

A trial webinar was set up to check the functionality using ******@ICExxx.com in MSTeams account. (This is a MS Teams Standard subscription).

Presenter from an external organization using John@SBCxxx,com was invited (Office365 Business Standard account).

Attendee from a web page registration also attended from an iPad.

Organizer, Attendees and Presenter were able to see Q&A on their MS teams apps (both desktop and in the browser). When clicking on the Q&A it indicates that “There was a problem reaching this app”

Checking settings:

Checking through all the options, Q&A is made available throughout the policy and settings.

Turning Q&A off during the webinar resulted in the Q&A Icon disappearing for all participants.

Turning it back on again, the Q&A Icon reappears, but the same error is displayed for all participants “There was a problem reaching this App”.

Went through the Teams Admin Policies on the MS Teams Admin Portal and all policies indicate that Q&A is turned on.

Now to check that this was not the applications, we set up another webinar using a different Tenant.

A trial webinar was set up to check the functionality using the same settings but with John@SBCxxx,com MSTeams Account. (Office365 Business Standard account).

Q&A Appears and works as it is supposed to – with Questions and comments / replies being provided.

Presenter was set up as ******@icexxx.com was invited. (MSTeams Standard Subscription) –

Q&A appears but provides the same message “There was a problem reaching this app”.

Login from browser shows the same Q&A Appears but provides the same message “There was a problem reaching this app”.

Attendee signed into the webinar using the MSTeams Meeting ID and password using an iPad:

******@ICExxx.com - Q&A appears but provides the same message “There was a problem reaching this app”.

******@jacxxx.com – free MSTeams account – Q&A appears and works perfectly.

This issue must relate to a setting within the ICE-SA Tenant for the MSTeams Standard subscription:

Anyone who logs in using an account under the ICE-SA domain has the Q&A appearing but providing the same message “There was a problem reaching this app”.

Anyone who logs into a webinar created by the ICE-SA Users results in the Q&A appearing but providing the same message “There was a problem reaching this app”

Here is a screenshot of the MSTeams app hosted by ******@sabeex.co.za. The screen being displayed is that of the presenter – ******@ice-sa.org.za with both the new MSTeams App and the Browser.

You can see that the Q&A works for the host user ******@sabeex.co.za but not for the ******@ice-sa.org.za user.
IniobongNkanga-8038 966 Reputation points

2024-09-30T20:37:51.0866667+00:00
Hello JimmyYang-MSFT

Thank you for your email.

Some more feedback after our trial Webinar:

A trial webinar was set up to check the functionality using chairman@ice**** MS Teams account. (This is a MS Teams Standard subscription).

Presenter from an external organization using ajacquet@sabx**** was invited (Office365 Business Standard account).

Attendee from a web page registration also attended from an iPad.

Organizer, Attendees and Presenter were able to see Q&A on their MS teams apps (both desktop and in the browser). When clicking on the Q&A it indicates that “There was a problem reaching this app”.

Checking settings:

Checking through all the options, Q&A is made available throughout the policy and settings.

Turning Q&A off during the webinar resulted in the Q&A Icon disappearing for all participants.

Turning it back on again, the Q&A Icon reappears, but the same error is displayed for all participants “There was a problem reaching this App”.

Went through the Teams Admin Policies on the MS Teams Admin Portal and all policies indicate that Q&A is turned on.

Now to check that this was not the applications, we set up another webinar using a different Tenant.

A trial webinar was set up to check the functionality using the same settings but with ajacquet@sabx**** MS Teams Account. (Office365 Business Standard account).

Q&A Appears and works as it is supposed to – with Questions and comments / replies being provided.

Presenter was set up as communication@ice**** was invited. (MS Teams Standard Subscription) –

Q&A appears but provides the same message “There was a problem reaching this app”. Login from browser shows the same Q&A Appears but provides the same message “There was a problem reaching this app”. Attendee signed into the webinar using the MS Teams Meeting ID and password using an iPad: chairman@ice**** - Q&A appears but provides the same message “There was a problem reaching this app”. alain@jac****. – free MS Teams account – Q&A appears and works perfectly.

This issue must relate to a setting within the ICE-SA Tenant for the MS Teams Standard subscription:

Anyone who logs in using an account under the ICExxx domain has the Q&A appearing but providing the same message “There was a problem reaching this app”.

Anyone who logs into a webinar created by the ICExxx Users results in the Q&A appearing but providing the same message “There was a problem reaching this app”.

Here is a screenshot of the MS Teams app hosted by ajacquet@sab****. The screen being displayed is that of the presenter – communication@ice**** with both the new MS Teams App and the Browser.

You can see that the Q&A works for the host user ajacquet@sab**** but not for the ******@icexx.com user.Some more feedback after our trial Webinar:

A trial webinar was set up to check the functionality using chairman@ice**** MS Teams account. (This is a MS Teams Standard subscription).

Presenter from an external organization using ajacquet@sabx**** was invited (Office365 Business Standard account).

Attendee from a web page registration also attended from an iPad.

Organizer, Attendees and Presenter were able to see Q&A on their MS teams apps (both desktop and in the browser). When clicking on the Q&A it indicates that “There was a problem reaching this app”.

Checking settings:

Checking through all the options, Q&A is made available throughout the policy and settings.

Turning Q&A off during the webinar resulted in the Q&A Icon disappearing for all participants.

Turning it back on again, the Q&A Icon reappears, but the same error is displayed for all participants “There was a problem reaching this App”.

Went through the Teams Admin Policies on the MS Teams Admin Portal and all policies indicate that Q&A is turned on.

Now to check that this was not the applications, we set up another webinar using a different Tenant.

A trial webinar was set up to check the functionality using the same settings but with ajacquet@sabx**** MS Teams Account. (Office365 Business Standard account).

Q&A Appears and works as it is supposed to – with Questions and comments / replies being provided.

Presenter was set up as communication@ice**** was invited. (MS Teams Standard Subscription) –

Q&A appears but provides the same message “There was a problem reaching this app”. Login from browser shows the same Q&A Appears but provides the same message “There was a problem reaching this app”. Attendee signed into the webinar using the MS Teams Meeting ID and password using an iPad: chairman@ice**** - Q&A appears but provides the same message “There was a problem reaching this app”. alain@jac****. – free MS Teams account – Q&A appears and works perfectly.

This issue must relate to a setting within the ICE-SA Tenant for the MS Teams Standard subscription:

Anyone who logs in using an account under the ICExxx domain has the Q&A appearing but providing the same message “There was a problem reaching this app”.

Anyone who logs into a webinar created by the ICExxx Users results in the Q&A appearing but providing the same message “There was a problem reaching this app”.

Here is a screenshot of the MS Teams app hosted by ajacquet@sab****. The screen being displayed is that of the presenter – communication@ice**** with both the new MS Teams App and the Browser.

You can see that the Q&A works for the host user ajacquet@sab**** but not for the ******@icexx.com user.

From Teams Desktop App

From Teams Web Client
Gordon Maxwell 0 Reputation points

2025-02-18T15:27:27.0066667+00:00

Hi, we also have the same issue (also a microsoft corp account/tenancy).

One of our users is wondering whether the feature request will fix it: https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=469492 Although this appears to be adding extra Q&A functionality to Presenters, whereas we can't even get Organisers (or users) to load the Q&A panel in Webinars (exactly as per post above) despite it being enabled.

Is there any update on this and where is the best place to post an official bug report? As per above it does feel like some tenant level setting.

Thanks, Gordon.

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A webinar that has been setup with MSTeams results in the Q&A not working

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