Sensitivity label cannot be assigned since provided sensitivity label is not available or supported.

Question

Hello,

When using the assignSensitivityLabel API call to assign an existing sensitivity label to a target file, I am getting an HTTP 400 response with the following error:

The label definitely exists and I use the ID as provided by the sensitivityLabels retrieval API endpoint.

What am I doing wrong?

{'error': {'code': 'invalidRequest',
  'message': 'Sensitivity label cannot be assigned since provided sensitivity label is not available or supported.',
  'innerError': {'code': 'badArgument',
   'date': '2024-09-26T18:46:35',
   'request-id': 'a06824da-0daf-4110-96b5-256744ced329',
   'client-request-id': 'a06824da-0daf-4110-96b5-256744ced329'}}}

Answer 1

Hi @Sandeep Y

According to your error message, check the related documents. The error may be caused by the following conditions:

1.According to the documentation, there are several file types that support adding sensitivity labels. Please check whether your file is supported.

2.According to the documentation, it is also not possible to add sensiticity labels to your files when they are protected.

3.Finally, it's worth checking if you have sensitivity tags enabled for SharePoing and OneDrive.

Hope this helps.

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Answer 2

Hi @Yakun Huang-MSFT ,

Thanks for your inputs here. I still cannot make it work:

1. The target file is a docx indeed.
2. The target file is not protected since I do not get a 423 response code. I get a 400 response code with the error details specified in the original question above.
3. Sensitivity tags are indeed enabled as I do not see the yellow modal (as per the link) in the Purview dashboard. I also see the option to assign my published sensitivity tag to the file when open in Office for the web.

Is there anything else that I can provide to help debug this? Thanks for your help here.