Azure openai: Internal server error | Apim-request-id: 59708800-5c39-4214-9b18-932a8aecf39e

Question

Azure openai: Internal server error | Apim-request-id: 59708800-5c39-4214-9b18-932a8aecf39e

CodeKidz 25

I encountered a 500 error and was unable to recover for a long time, and I couldn't find out any details. Please tell me the reason.

Please provide a stable and reliable model infer service, such unreliability is unacceptable in a production environment.

Resource location: Sweden Central

Internal server error | Apim-request-id: 59708800-5c39-4214-9b18-932a8aecf39e

Screenshot 2024-10-09 at 09.12.45

CodeKidz 25 Reputation points

2024-10-09T12:33:39.9566667+00:00

This 500 error display is caused by an internal server issue, which is beyond my control. During the time of the problem, I tried accessing this resource through API or playground, and it returned this error.

I tried for about 10 minutes (which is quite a long error time for production services), this 500 error still exists and is encountered with every request. So I switched to another resource region to restore my service.

Of course, the resources in Sweden central have now recovered, my concern is only that if the model reasoning service cannot provide at least 99% availability, it may cause quite serious problems in the production environment. This is not the first time I have encountered this error, at least once before there was a situation of continuous crashing when using azure openai api.
SriLakshmi C 6,010 Reputation points Microsoft External Staff Moderator

2024-10-10T14:14:31.5866667+00:00

Hi CodeKidz,

A persistent 500 Internal Server Error, especially one lasting for an extended period like 10 minutes, is concerning for a production environment where high availability is critical. The issue seems region-specific to Sweden Central, though Azure offers a 99.9% SLA for model inference. Using Azure Monitor to check logs and potentially identify underlying server-side issues. Additionally, switching to another region temporarily was a good immediate action. If the issue recurs, it may indicate deeper regional problems, and escalating to Azure Support is recommended to avoid future issues.

Thnak you!

1 answer

Your answer

CodeKidz 25 Reputation points

2024-10-09T12:33:39.9566667+00:00

This 500 error display is caused by an internal server issue, which is beyond my control. During the time of the problem, I tried accessing this resource through API or playground, and it returned this error.

I tried for about 10 minutes (which is quite a long error time for production services), this 500 error still exists and is encountered with every request. So I switched to another resource region to restore my service.

Of course, the resources in Sweden central have now recovered, my concern is only that if the model reasoning service cannot provide at least 99% availability, it may cause quite serious problems in the production environment. This is not the first time I have encountered this error, at least once before there was a situation of continuous crashing when using azure openai api.
SriLakshmi C 6,010 Reputation points Microsoft External Staff Moderator

2024-10-10T14:14:31.5866667+00:00

Hi CodeKidz,

A persistent 500 Internal Server Error, especially one lasting for an extended period like 10 minutes, is concerning for a production environment where high availability is critical. The issue seems region-specific to Sweden Central, though Azure offers a 99.9% SLA for model inference. Using Azure Monitor to check logs and potentially identify underlying server-side issues. Additionally, switching to another region temporarily was a good immediate action. If the issue recurs, it may indicate deeper regional problems, and escalating to Azure Support is recommended to avoid future issues.

Thnak you!

Answer 1

Hello CodeKidz,

Thank you for reaching out to Microsoft Q&A forum!

As I understood that your are encountering a 500 error in a production environment. I tried to repro the scenario in the Sweden central region without any issues below are the screen shot,

User's image

I suggest few steps you can take to troubleshoot the issue.

A 500 status code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request. This can occur for various reasons, such as server overload, misconfigurations, or issues with the code itself

Retry the request: If you encounter a 500 Internal Server error, you can try retrying the request after a short period of time. Transient errors can occur, and retrying may result in a successful response.

To ensure a stable and reliable model inference service

Use Application Insights or similar tools to capture detailed logs and identify the root cause of the error.

Please let us know if you have any further questions. Thank you!

Share via

Azure openai: Internal server error | Apim-request-id: 59708800-5c39-4214-9b18-932a8aecf39e

1 answer

Your answer