Can't purchase a Hong Kong skype phone number in skype admin manager

Question

I have credits on my account. I try to allocate a Hong Kong number to a member of my team. It gives me the number, but after I clicked on "Pay Now", then it says "an internal error occurred".

Answer 1

@Jannie Chung

It sounds like you're experiencing a technical issue with your account. Here are a few steps you can try to troubleshoot the problem:

1. Refresh the Page: Sometimes, simply refreshing the page and trying again can solve the issue.
2. Clear Browser Cache and Cookies: Sometimes, cached data can cause problems. Clear your browser's cache and cookies and try again.
3. Try a Different Browser or Device: There might be an issue with your current browser or device. Try accessing your account from a different browser or device.
4. Check Your Account Credits: Make sure the credits on your account are sufficient to cover the cost of the Hong Kong number.
5. Contact Support: If none of the above steps work, it might be an issue on the provider's end. Contact their customer support for further assistance. Be sure to provide them with the details of the error and any steps you have already taken to try to resolve it.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---