How to fix newly built PC from crashing randomly (Kernel-Power 41 error)

Question

Hello everyone.

About 2 months ago i upgraded my PC (everything except SSD nvme drive) and everything was fine. A few days ago i also added a new NVME SSD drive (Samsung Pro 990) on which i installed Windows. At first it was running alright but then i started getting random freezes/reboots while gaming (no BSOD, the screen just freezes and then restarts).

I checked in event view and the critical error in question is Kernel-power 41 (I know that it only indicates that a pc unexpectedly restarted and that i can be also triggered by manual restart).

I'm currently running Windows 24H2 version.

Can it be triggered by having 2 nvme drives?

About 90% of error appearing was while gaming, and 10% while doing normal tasks (browsing).

I've been googling this problem for days and everything i've tried so far didn't work so any help would be greatly appreciated.

In event viewer i also saw a few more errors (not critical) like: TPM-MWI event 1796 and Device setup manager event 131.

Current setup:

Sapphire NITRO+ RX 7800XT

AMD Ryzen 7800x3D

Rog Strix B650-A

Corsair Vengeance 2x16gb DDR5 CL30 6000 MHz

Samsung 990 Pro 2TB nvme (Windows installed here)

Samsung 980 1TB

Corsair RM750x

What i've tried:

1. Updating GPU drivers.
2. Updating BIOS.
3. Changing EXPO settings.
4. Installed all Windows updates.
5. Turned off fast startup.
6. Checked for components overheating.
7. Checked PSU cables.
8. Changing power options
9. Repaired corrupted system files
10. Reinstalling Windows
11. Disabled auto restarts

Answer 1

Hello

Let's break down the potential causes and solutions for the errors you're encountering.

Kernel-power 41 Error

The Kernel-power 41 error is typically related to power issues, but it can also be triggered by hardware or driver problems. Here are some steps you can take to troubleshoot this error:

 

1. Check the NVMe Drive: Ensure the NVMe drive is properly installed and seated in its slot. Try using a different M.2 slot on your motherboard if available.
2. Power Supply Unit (PSU): The error could be related to your PSU. Make sure your PSU is providing enough power for your components. You might want to try a different PSU to see if the issue persists.
3. BIOS Settings: Check your BIOS settings for any power management options that might be causing the issue. Disabling CPU power-saving modes in the BIOS (different C states) might help.
4. Minidump Files: Check if your PC is producing any minidump files. These files can provide more insight into the cause of the system crashes. You can find them in C:\Windows\Minidump.

TPM-MWI Event 1796 Error

This error is related to the Secure Boot feature in Windows. Here are some steps to address it:

 

1. Enable Secure Boot: Enter your BIOS and enable Secure Boot. This error often occurs when Secure Boot is not enabled.
2. Uninstall Recent Updates: If the error started after a recent Windows update, try uninstalling that update.
3. Check Secure Boot Status: Use the System Information tool to check the status of Secure Boot on your system. If it's disabled, enable it.

Device Setup Manager Event 131 Error

This error is related to Windows Update having trouble retrieving metadata about installed hardware. Here are some steps to fix it:

 

1. Update Windows: Make sure your Windows is up-to-date.
2. Update/Reinstall Graphics Card Driver: Update your graphics card driver. If updating doesn't work, try uninstalling and then reinstalling the driver.
3. Disable Automatic Driver Updates: Some users have reported that disabling automatic driver updates helps fix this error.

If none of these steps resolve the issue, you might want to consider taking your PC to a professional for a hardware diagnostic.

Answer 2

I checked nvme and it's installed correctly. Sadly i dont have another PSU to try. I already disabled c states but no luck. There is one mimidump file, should i upload it?