How to Force Uninstall the Intune Application on Android?

Question

I recently started at a new company and am encountering an issue with the Intune Application on my Android device.

After installing the Intune Application, I logged in and reached the steps: Create Work Profile, Activate Work Profile, and Update Device Settings. I successfully created the work profile, but when I click "Activate Work Profile," I receive an error message stating, "Couldn't Activate your device. You can try again or send the error information to your company support in an email." Despite multiple attempts to retry, the same error persists.

Upon consulting support, I was advised to uninstall the application, restart the phone, and then reinstall it. However, when I try to uninstall via the personal app store (where I originally download the application from), it shows as uninstalled, but the work profile still appears on the main screen with the Company Portal. Accessing the app store from the work profile results in an error. If I long-press the Company Portal widget and attempt to uninstall it, the uninstallation seems to initiate momentarily before returning to the work profile main page.

I need to determine how to completely uninstall the Intune app and delete the work profile so I can try reinstalling it again.

Answer 1

@andy halac,Thanks for posting in Q&A.

From your description, I know have trouble in Uninstalling the Intune Application on Android.

Here are some suggestions try to fix the issue.

1.Please be sure you have deleted the work profile before Uninstalling the Intune Application.

Work profile Location:

• Go to Settings->Passwords & Accounts
• Find Work Tab
• Remove Work Profile

https://learn.microsoft.com/en-us/mem/intune/user-help/unenroll-your-device-from-intune-android#uninstall-the-company-portal-app

Or we can Use adb tool to see if any profile existing and delete it.

• Use adb tool to list the account situation on your phone:
• Use adb tool to list the account situation on your phone:
• adb shell pm list users

https://learn.microsoft.com/en-us/dual-screen/android/emulator/adb

• If any existing work profile existing, use adb shell pm remove-user to delete this work profile on your device and enroll again.Use adb tool to see if any profile existing and delete it.

2.Delete device record in Intune portal and Microsoft Entra portal if there exists.

3.Microsoft Intune company portal is a device admin app in your android phone. So please go to below location in your phone and turned off it in device Admin.

Settings>Privacy Protection>Special Permission>Device Admin Apps

After you done above steps, please try to uninstall Intune app.

4.If above information cannot work, try to factory reset the device and before re-enrolling your device in Intune, please check the requirement below.

• Please be sure the user has been assigned license and check if there exist some restrictions in Intune portal for Android BYOD device enrollment.

Please try above information, if there is any update, feel free to let me know.

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