Au10tix Identity Verification Fails for Individual Developer: 'Oops! Something Went Wrong!'

Roni 25 Reputation points
2024-11-05T09:27:57.1866667+00:00

When creating an identity validation request for an individual developer/publisher, the ID verification process at Au10tix's page fails every time with the message "Oops! Something went wrong! Please contact your administrator", with a "Get Support" button leading to Microsoft's support center.

I am using a Finnish driver's license, which is an accepted ID type, and is recognized by the system.

Below is a screenshot of the page, which gets displayed on both the mobile device and the desktop browser.

User's image

This has now happened more than 5 times, and

  • I have tried different lighting setups with the ID card photo and the selfie,
  • I have tried creating a validation request with and without my middle name, which is visible on the ID card,
  • I have tried to complete the process on two different mobile devices, one with Authenticator installed, and one without,
  • the Au10tix validation service does not provide any error codes or further elaboration on what went wrong

Edit: Additional details:

  • Yes, my account has the Trusted Signing Identity Verifier and Trusted Signing Certificate Profile Signer roles assigned
  • The identity validation keeps showing as "In Progress" and "Action Required" in Azure Portal, nothing changes after the identification attempts

I have been reading the tips and best practices here.

Azure Trusted Signing
Azure Trusted Signing
Trusted Signing is a Microsoft fully managed, end-to-end signing solution that simplifies the certificate signing process and helps partner developers more easily build and distribute applications.
252 questions
{count} votes

4 answers

Sort by: Most helpful
  1. Meha-MSFT 1,165 Reputation points Microsoft Employee Moderator
    2025-01-10T23:15:46.5033333+00:00

    @Niccolo Abate We see it passed for you, do you not see the same thing on your end?

    1 person found this answer helpful.

  2. Meha-MSFT 1,165 Reputation points Microsoft Employee Moderator
    2024-11-07T18:38:49.79+00:00

    There's a bug that we are working through, and will update when you can retry.


  3. Meha-MSFT 1,165 Reputation points Microsoft Employee Moderator
    2024-11-13T17:33:04.3966667+00:00

    While the fix is still being worked on, can you folks retry with a government issued ID that already has address on it?

    Definitely update here if the ID has an address and yet you are running into this issue.


  4. Glen Worrall 5 Reputation points
    2025-02-23T10:13:49.9333333+00:00

    Hi @Meha-MSFT I have the same issue.
    If I use my driving license with Address then it fails immediately, if I use my passport it fails at the SOA documentation validation


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.