@Niccolo Abate We see it passed for you, do you not see the same thing on your end?
Au10tix Identity Verification Fails for Individual Developer: 'Oops! Something Went Wrong!'
When creating an identity validation request for an individual developer/publisher, the ID verification process at Au10tix's page fails every time with the message "Oops! Something went wrong! Please contact your administrator", with a "Get Support" button leading to Microsoft's support center.
I am using a Finnish driver's license, which is an accepted ID type, and is recognized by the system.
Below is a screenshot of the page, which gets displayed on both the mobile device and the desktop browser.
This has now happened more than 5 times, and
- I have tried different lighting setups with the ID card photo and the selfie,
- I have tried creating a validation request with and without my middle name, which is visible on the ID card,
- I have tried to complete the process on two different mobile devices, one with Authenticator installed, and one without,
- the Au10tix validation service does not provide any error codes or further elaboration on what went wrong
Edit: Additional details:
- Yes, my account has the Trusted Signing Identity Verifier and Trusted Signing Certificate Profile Signer roles assigned
- The identity validation keeps showing as "In Progress" and "Action Required" in Azure Portal, nothing changes after the identification attempts
I have been reading the tips and best practices here.
Azure Trusted Signing
4 answers
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Meha-MSFT 1,165 Reputation points Microsoft Employee Moderator
2025-01-10T23:15:46.5033333+00:00 -
Meha-MSFT 1,165 Reputation points Microsoft Employee Moderator
2024-11-07T18:38:49.79+00:00 There's a bug that we are working through, and will update when you can retry.
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Meha-MSFT 1,165 Reputation points Microsoft Employee Moderator
2024-11-13T17:33:04.3966667+00:00 While the fix is still being worked on, can you folks retry with a government issued ID that already has address on it?
Definitely update here if the ID has an address and yet you are running into this issue.
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Glen Worrall 5 Reputation points
2025-02-23T10:13:49.9333333+00:00 Hi @Meha-MSFT I have the same issue.
If I use my driving license with Address then it fails immediately, if I use my passport it fails at the SOA documentation validation