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When creating an identity validation request for an individual developer/publisher, the ID verification process at Au10tix's page fails every time with the message "Oops! Something went wrong! Please contact your administrator", with a "Get Support" button leading to Microsoft's support center.
I am using a Finnish driver's license, which is an accepted ID type, and is recognized by the system.
Below is a screenshot of the page, which gets displayed on both the mobile device and the desktop browser.
This has now happened more than 5 times, and
Edit: Additional details:
I have been reading the tips and best practices here.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 85%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Same situation here, it seems their system is not working as expected.
Seems that the same problem is being discussed on Github, in the comments of this issue:
https://github.com/Azure/trusted-signing-action/issues/42
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 89%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
I also have the same issue
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I am having this same issue two months later. Using a drivers license with an address on it. I did notice when I first tried I messed up the address when I submitted (so it was a character off from what is on my idea) but I went through the process again with the correct address and still have the issue... Would really like to be able to get verified.
Same issue two months later! Anything I can do? Edit: I hadn't seen my other comment go through, or else I wouldn't have double commented.
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I have been trying to verify my account over a month now, clients are waiting in line for demoes and I just cannot not deliver a proper partner status customer service. Leading to potential loss in revenues. Please can someone get back to me on my numerous support logs
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Can you please create a new issue/question? This will help us troubleshoot your scenario specifically. I am unable to find any historical comments wrt your issue. As most other folks on this thread have had their issue resolved.
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I have been having the same problem, gimes me a generic "Something went wrong" with no explanation. This is very annoying.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
I am facing similar issue and I have tried more than 5 times receiving same error. I am trying to use for Partner Center Identity verification.
@Nihal we won't know until you can share the identity validation id. Best will be to create a question of your own and you can share the id over private message.
@Niccolo Abate We see it passed for you, do you not see the same thing on your end?
It passed today! Not sure if it just needed to flush out an initial error for me yesterday (type in address I mentioned) or if there was a separate technical issue yesterday (you mentioned something in another comment). But it went through.
Thanks!
Thank you again, and excited about the Azure Code Signing service!
There's a bug that we are working through, and will update when you can retry.
Thanks, looking forward to the fix and update here.
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Is this issue fixed?
Yes it has been fixed. Are you getting error?
While the fix is still being worked on, can you folks retry with a government issued ID that already has address on it?
Definitely update here if the ID has an address and yet you are running into this issue.
Having this issue at the address stage every time - either after my US driver's license (with address) or after proof of address document (after using passport without address). Any way we could have a follow up? I was really excited for Azure Code Signing, but can't figure out how to get past this road block. Thanks!
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I'm having the same problem.
I have no ID with address, only passport and Dubai national ID.
After selfie is taken it's processing for 10 seconds and then reports the "Oops! Something went wrong" message with no error information.
I am the owner of the certificate and the only person with access to it.
Tried 5 times now.
Any progress on this?
I've reached out to the validation team to understand the issue here.
@Marcus Kruse can you please retry? The team mentioned there was a technical issue yesterday with Au10tix.
Worked like a charm today! (used my passport)
Thank you :-)
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Hi @Meha-MSFT I have the same issue.
If I use my driving license with Address then it fails immediately, if I use my passport it fails at the SOA documentation validation
Resolved ... I need to match everything up and ensure Authenticator had my correct email address for the submission ... sorry ... but thanks to other posts on this site I managed to get it resolved