Couldn't add multiple email Account at Outlook

Question

Hello Team,

We couldn't add another account at Microsoft Outlook. Device has been joined with Entra ID with different account. Both mail Id's have the valid Microsoft license.

We also trying to solve with the below settings.. SETTINGS > ACCOUNTS > ACCESS WORK OR SCHOOL Then removed any account that was in there by hitting DISCONNECT.

Please help me to resolve the issue.

Thanks

Noyon Chandra Das

Answer 1

Hi @Noyon Chandra Das

Welcome to our forum!

It seems that you are encountering an error caused by outdated or corrupted login details saved within an app or within Windows. Here are a few steps you may take:

1. Clear Cached Credentials:
   • Open Credential Manager (you can search for it in the Start menu).
   • Go to Windows Credentials and remove any credentials related to the accounts you're trying to add.
2. Re-add the Account in Outlook:
   • Open Outlook and go to File > Account Settings > Account Settings.
   • Click on New to add a new account.
   • Enter the email address and follow the prompts to complete the setup.
3. Update Outlook and Windows:
   • Make sure both Outlook and Windows are up to date. Sometimes, updates can resolve compatibility issues.
4. Use the Microsoft Support and Recovery Assistant:
   • Download and run the Microsoft Support and Recovery Assistant tool. It can help diagnose and fix issues with Outlook and other Microsoft apps.

If all above do not work, it is proposed that you create a new profile, re-add your account to the new profile and check if the same error still occurs.  

In addition, i find some similar threads that people find useful, please feel free to refer to:

• Error Tag: 657rx Error Code: 2148073494 - impossible use office - Microsoft Community 
• ERROR 657 RX - Microsoft Q&A 

Hope it helps! 

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