Teams crashing when sharing screen

Question

Hi Teams,

I'm having trouble using Teams on my PC. Teams worked fine until I tried to share my screen. When I share a single app and share the entire screen, a stuttering crash happens. I've tried deleting Teams, clearing the cache and reinstalling it, but that didn't help. I've tried sharing with different people with and without audio. All my drivers are up to date. I haven't had this issue with any other app, and no one else in my organization is experiencing this issue. This has been going on for months now and I was forced to use a browser app on this computer. Does anyone have any suggestions?

Answer 1

Hi @Altria

According to your case description, the Teams app crashes when sharing the screen. Please try the following steps to troubleshoot the problem:

1. Clear the Microsoft cache:

2. Reset Microsoft Teams:

Go to Windows Settings > Apps > Installed apps > Microsoft Teams > More > Advanced options > Reset > Restart your device.

3. Update/upgrade your device graphics card:

Please refer to the steps to update the driver in the link: https://support.microsoft.com/en-us/windows/update-drivers-manually-in-windows-ec62f46c-ff14-c91d-eead-d7126dc1f7b6

4. Disable hardware acceleration:

Try to disable hardware acceleration in Teams settings. Since the option to turn off GPU acceleration is not currently available in the new version of Teams, fortunately, there is a workaround:

• Exit Teams
  • Open the file %APPDATA%\Microsoft\Teams\desktop-config.json (e.g. C:\Users\username\Roaming\Microsoft\Teams\desktop-config.json)
  • Find the setting appPreferenceSettings.
  • In that block, find this property "appPreferenceSettings":{ ... ,"disableGpu":false, ...} . and set it to: "appPreferenceSettings":{ ... ,"disableGpu":true, ...}
  • If "disableGpu" is not in the list, then add it.

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