MicroSoft Not Saving Document

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MicroSoft Not Saving Document

Cathy Douglas 0

Microsoft Word will neither Save or Save As my documents today. How can I fix this? I'm on a MacBook Air and haven't had this problem before.

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Answer 1

Jiajing Hua 18,065 Moderator

Hi @Cathy Douglas

Please check which version of Office for Mac you are using.

Where are the Word documents stored?

If the changed content cannot be saved, you can copy it to OneNote or other software first. Then try following steps to check this issue.

1.Clean the Word cache folder.

Quit Word app from dock bar and then open Finder > press Command + Shift + G > input ~/Library/Containers, remove Microsoft Word(or com.microsoft.Word in Catalina) folder to desktop.

2.Run Mac in Safe Mode.

This can help us to exclude any possible influences from other third-party apps or background programs that may have a conflict with the Excel app.

See: How to use a "clean startup" to determine whether background programs are interfering with Office for Mac and kindly refer to the Apple article in the last one to get detailed steps.

3.Reinstall Word to the latest version.

Go to the Applications folder and drag Microsoft Word.app to the trash. Then restart your Mac, download the latest version of Word from: Update history for Office for Mac - Office release notes.

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Cathy Douglas 0 Reputation points

2025-01-07T22:50:19.4366667+00:00

This mishmash (to a lay person) cannot be the only or best method to uncorrupt Microsoft 365. I followed as many steps as I could, but it wasn't viewing what these steps showed. I'm at a loss. I think it is onedrive that's the monster here. Thanks tho!
Jiajing Hua 18,065 Reputation points Moderator

2025-01-08T08:16:33.6+00:00

Hi @Cathy Douglas

Sorry for the damaged links. I have modified them.

Do you mean these files are stored on OneDrive, and this issue does not occur with local files?

If so, is there any error message?

Please check the Internet connection. If possible, you can change the network for a test.

You may also reset the OneDrive.
Jiajing Hua 18,065 Reputation points Moderator

2025-01-29T08:10:49.18+00:00
Hi @Cathy Douglas

May I know how things are going?

Please let us know if there is any progress and further issue.

If this issue still exists, and only occurs with Word, I suggest you uninstall Word and re-install it.

Close all Office apps.

Open Finder > Applications, select Word for Mac and drag it to Trash.

Re-start your Mac.

To get the Word installation package, you may go to link: https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac#release-history-for-office-for-mac. Open Excel for Mac, click "About Excel", check the Office version number, such as Version 16.78, then download the Word according to the version number that you find.
Cathy Douglas 0 Reputation points

2025-01-29T14:41:08.3066667+00:00

Hi JH, thanks for the followup. I reinstalled with a new computer. Seems to be working. Thanks again!
Jiajing Hua 18,065 Reputation points Moderator

2025-01-31T05:47:30.28+00:00

Hi @Cathy Douglas

Thanks for your sharing.

If you have Office issues, welcome to post a new thread on Q&A, discuss with us.

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MicroSoft Not Saving Document

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