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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 50%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Dears,
I am testing MS Remote Help on macOS via WebApp and realized that the sharer screen is shown really small.
The remote help app is installed on the sharer's mac while the helper is on Windows via WebApp with both Edge and Chrome.
The sharer's mac I tested on both macOS 14 (Sonoma) and macOS 15 (Sequoia).
Also we have tried changing the resolution of both helper and sharer without benefit.
The tests were done from connections above 300Mb, so a bandwidth problem can also be ruled out.
Can you please help me ?
Attached is the screen of how the sharer screen is displayed.
Hi,
We have the same issue.
Helper: Windows - User: Mac
Helper: Mac - User: Mac
It's not a "helper" issue. Internal MSFT employees has replicated this issue. I've tried to elevate this problem internally to the product team during the holidays.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 52%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
I have the same issue too, currently creating case with Microsoft.
Helper: Remote Help webapp (tried on Edge, Firefox, Chrome, normal mode, private mode)
Sharer: macos Sequioa
update:
this combination works fine,
Helper: macOS RH web app
Sharer: macOS RH web app
the issue happens on this combination,
Helper: windows RH web app
Sharer: macOS RH web app
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 76%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Morning, we are seeing the same issue when we attempt to connect from Windows machines to the Mac's in our organization.
Is there any updates as of yet?
@John Muir I opened a ticket 3 weeks ago and MS told me that it is a known problem that the Product Group is trying to fix.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
In many remote assistance apps, resolution will be limited to 1080P. You can try to set a lower resolution and test if it is the same (by design and limited to 1080P)
You can use browser Zoom to make it bigger: Ctrl + + to zoom in.
If the Answer is helpful, please click "Accept Answer" and upvote it.
Thanks Karlie
Unfortunately I have already tried, but the problem still persists. The issue is only with the Mac, connection to a windows pc works fine. Also, using zoom, the screen becomes bigger but unusable because everything is blurry
Tried this but it doesn’t solve the issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 3%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
This doesn't resolve the issue at all, it just makes it like looking at a 240p video on a 1080p screen; text is completely illegible and is near impossible to carry out support tasks
