Errors when installing update KB5051987 - (0x800f0983)

Question

Hello,

I have an error 0x800f0983 when i try to install KB5051987.

I tried :

-- sfc /scannow

-- dism /online /cleanup-image /restorehealth

-- net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

-- wuauclt /detectnow

wuauclt /reportnow

-- Manual install in Safe Mode

Following an Extract of the WindowsUpdate.log

Could you help me ?

Best regards

Philippe

2025/02/19 20:05:39.3389121 12296 23448 Deployment Deployment job Id 809ADC4B-578C-4B54-A805-5154C1986DAC : NotifyClient (23448)(0) called for update id 5ccbfb6b-b4ef-4a3d-acee-8062f431beff.1, code = Update progress, percent complete = 54

2025/02/19 20:05:39.3400310 12296 17960 Agent Deploy call AD0A4CA5-6570-4A30-9FEA-6CBEF03DD4EC : NotifyClient (17960)(0) called with Deployment callback code = Update progress, reboot status = unspecified

2025/02/19 20:05:39.3402409 12296 17960 Agent Deploy call AD0A4CA5-6570-4A30-9FEA-6CBEF03DD4EC : Callback to client with code Update progress and error 0

2025/02/19 20:05:48.9379635 12296 1520 Deployment Deployment job Id 809ADC4B-578C-4B54-A805-5154C1986DAC : NotifyClient (1520)(0) called for update id 5ccbfb6b-b4ef-4a3d-acee-8062f431beff.1, code = Update progress, percent complete = 73

2025/02/19 20:05:48.9394899 12296 17960 Agent Deploy call AD0A4CA5-6570-4A30-9FEA-6CBEF03DD4EC : NotifyClient (17960)(0) called with Deployment callback code = Update progress, reboot status = unspecified

2025/02/19 20:05:48.9398546 12296 17960 Agent Deploy call AD0A4CA5-6570-4A30-9FEA-6CBEF03DD4EC : Callback to client with code Update progress and error 0

2025/02/19 20:06:05.8513015 19696 17944 Deployment FAILED [800F0983] UpdateDeploy.dll, C:__w\1\s\src\Client\Engine\handler\OSDeployment\Helper\OSDeploymentHelper.cpp @806

2025/02/19 20:06:05.8538867 19696 17944 Deployment FAILED [800F0983] UpdateDeploy.dll, C:__w\1\s\src\Client\Engine\handler\OSDeployment\Installer\OSInstaller.cpp @1279

2025/02/19 20:06:05.8686890 19696 17944 Handler Install complete for update ID: 5CCBFB6B-B4EF-4A3D-ACEE-8062F431BEFF.1 Return code is 0x800F0983. Requires Reboot:No

2025/02/19 20:06:05.8687016 19696 17944 Handler Enter deployment handler NotifyResult

2025/02/19 20:06:05.8691101 12296 22640 Deployment Deployment job Id 809ADC4B-578C-4B54-A805-5154C1986DAC : Update 5ccbfb6b-b4ef-4a3d-acee-8062f431beff.1 failure delegate invoked.

2025/02/19 20:06:05.8692247 19696 17944 Handler Leave deployment handler NotifyResult

2025/02/19 20:06:05.8693347 19696 17944 Deployment FAILED [800F0983] UpdateDeploy.dll, C:__w\1\s\src\Client\Engine\handler\OSDeployment\Installer\OSInstaller.cpp @385

2025/02/19 20:06:05.8693422 19696 17944 Handler FAILED [800F0983] Leave deployment handler Install

2025/02/19 20:06:05.8704351 12296 24412 Deployment Deployment job Id 809ADC4B-578C-4B54-A805-5154C1986DAC : NotifyClient (24412)(0) called for update id 5ccbfb6b-b4ef-4a3d-acee-8062f431beff.1, code = Update failed, percent complete = 100

2025/02/19 20:06:05.8714107 12296 17960 Agent Deploy call AD0A4CA5-6570-4A30-9FEA-6CBEF03DD4EC : NotifyClient (17960)(0) called for update id 5CCBFB6B-B4EF-4A3D-ACEE-8062F431BEFF.1, code = Update failed, percent complete = 100

2025/02/19 20:06:05.8717864 18024 2680 ComApi Deployment callback complete for UpdateID = 5ccbfb6b-b4ef-4a3d-acee-8062f431beff, callback code = 8, CallbackInfo cookie length = 0

2025/02/19 20:06:05.8723350 12296 17960 Agent Deploy call AD0A4CA5-6570-4A30-9FEA-6CBEF03DD4EC : NotifyClient (17960)(0) called with Deployment callback code = Update failed, reboot status = unspecified

2025/02/19 20:06:05.8728034 12296 17960 Agent Deploy call AD0A4CA5-6570-4A30-9FEA-6CBEF03DD4EC : Callback to client with code Update failed and error 0

Answer 1

Experiencing EXACTLY the same error, with the same log entries... Hope we can find a solution.