Hello @aseg3092,
Thank you for connecting offline to troubleshoot this issue.
As we discussed on the call, you were unable to see another directory in your All Directories list because your user account was not added as a guest in any other directory. To manage another directory with the same user account, you need to invite your account as a guest to that directory.
During our call, we reset the password for your other directory to regain access. After that, you invited your existing user account as a guest to the second directory. Once you accepted the invitation, the issue was resolved, and you were able to see the Switch directory option in your All Directories list.
I hope this information is helpful. Please feel free to reach out if you have any further questions.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".