Hi @Jessica Hosford ,
Welcome to our forum!
Are you using an Outlook.com account?
If so, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. You can check if the emails with verification codes are in Deleted items folder or Junk email folder.
If the emails are not there, it's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice. Thanks for your understanding and support!
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