This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 55.00000000000001%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
I'm trying to create an Identity Validation request as an Individual Developer for Trusted Signing. I've added the Trusted Signing Identity Verifier role for myself. When I click the Identity Validation tab, it defaults to Organization and the New Identity button is active. However, when I click Organization and instead switch it to Individual, the New Identity button becomes inactive, so I cannot initiate the request. How can I make the button active as an Individual Developer? Thanks for your help.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 5%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Hello Jeff F,
As of April 2, 2025, Microsoft has limited new customer subscriptions for Trusted Signing during its public preview phase. This change restricts the service's availability to U.S. and Canada-based organizations with at least three years of verifiable history. Consequently, individual developers outside these regions cannot onboard during this period.
Existing subscribers can continue using the service. Microsoft plans to expand availability as it approaches general availability (GA). For more details regarding this, please refer to the official Microsoft Security Blog.
Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.
Hello Jeff F,
I understand you're trying to create a new identity as an Individual Developer, but the "New Identity" button is greyed out even after assigning the Trusted Signing Identity Verifier role.
This is actually due to a recent update from Microsoft. As of April 2, 2025, Trusted Signing is only open to organizations based in the US and Canada with at least three years of verifiable history. Because of this change, individual developers and organizations from other regions can't start the identity validation process during the public preview.
Earlier, this used to work when the correct role was assigned. But now, even with the right role, the option stays disabled for individual developers.
Here are some screenshots to show what this looks like in the portal:
The role is assigned to use correctly under the Trusted Signing account:
When "Organization" is selected, the "New Identity" button is available:
But when switching to "Individual," the button becomes greyed out like this:
Microsoft has mentioned they’ll open it up more broadly once the service reaches general availability. For more details, you can refer to this Microsoft blog: Trusted Signing Public Preview Update | Microsoft blog
Hope this helps.
If this answer was helpful, please click "Accept the answer" and mark Yes, as this can help other community members.
If you have any other questions or are still experiencing issues, feel free to ask in the "comments" section, and I'd be happy to help.
Hello Jeff F,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know