Surface Pro getting really hot while charging

Question

Hello,

Every time I charge my new sp i7 16gb it gets really hot on the back even when it is in sleep mode.

The CPU loas is normal, nothing to notify.

I notice that when the device is charging, if i touch the back of the surface i feel like "electricity" on my finger.

Is it normal ? someone with the same problem ?

Many people have the same problem here :

https://www.reddit.com/r/Surface/comments/6hso97/new\_surface\_pro\_getting\_really\_hot\_while\_charging/

Regards,

***Post moved by the moderator to the appropriate forum category.***

Answer 1

What we suggest is that you perform a clean boot. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. Check this link for more information.

Also, we'd like to ask you to take note of every application that you use whenever the Surface overheats and monitor those applications after performing a clean boot.

It is normal when you are charging a device or if the device has high CPU for it to become warm to the touch. Surface devices will when they reach maximum allowed safe temperature automatically shut down and display the thermometer icon. For additional information see our Safety and regulatory information and Windows doesn’t start on Surfacepages.

Regards.

Answer 2

Hi.

Please answer the following so we can understand the situation better:

1. How many hours do you usually charge your device?
2. Does it automatically get hot once you connect the charger?
3. Are you using your Surface while charging?

Thank you.

Answer 3

Hello,

1. I charge the device during 2 hours 30 approximativly
2. The first time i found the device hot it was during a charge in sleep mode. When i checked the battery state, it was ~50% then i shuted down the device.
3. I used the device one time in charge, it was hot ~50% then at the end ~95%

More, tonight i processed photos all in one folder (in big icons) using the Microsoft Photo application (~2000 photos and 100 videos in the directory), sometimes, explorer.exe refresh the folder and the device is getting very hot.

No other applications was opened.

Thanks.