shredder when open file

Question

when i try to open my folders a install for shredder keeps opening then failing and i cancel it i just go as normal to folders please help

Answer 1

Hi Jarrad,

We need more information to be able to help you better with this query:

1)      What exactly do you mean by ‘a install for shredder keeps opening’? Are you getting a Windows installed wizard to install a shredder software?

2)      Have you installed any shredder software to delete the files more securely?

3)      Did this issue start recently? Do you remember making any recent changes to the computer prior to this issue?

This could happen if you have installed any third party shredder software or if any malware or other security threats are installed in the computer without your knowledge. I would suggest you to try these steps and check:

First, I would suggest you to check if any shredder program is installed in the computer. Some times when you install third party freeware, they may install additional software. So I would suggest you to check for any shredder program or any other suspicious program in the ‘programs and features’ window. Refer to these steps:

a)      Press Windows key + X, select ‘programs and features’.

b)      Check for the software in the list of installed programs.

c)       If you find it, right click and select uninstall.

If you couldn’t find any shredder program or any other suspicious program in the list of installed programs, then I would suggest you to run a complete security scan and check. Make sure that the antivirus software is updated with the recent virus signatures before you run a security scan.

You can also download and run the Microsoft Security Scanner from here:

http://safety.live.com

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. The Microsoft Safety Scanner is not a replacement for using an antivirus software program that provides ongoing protection. Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

If the issue still persists, I would suggest you to post a screenshot of the issue so that we can help you better. Check out this article for a quick guide on posting screenshots in this forum:

http://answers.microsoft.com/en-us/windows/wiki/windows\_other-windows\_programs/how-to-include-a-screenshot-in-your-post/2594b08e-32a3-476a-85a6-b021181be7e4

Keep us updated on the issue. We’d be happy to help if you need any further assistance.

Answer 2

it opens windows shredder ... yes install wizard

Answer 3

Hi Jarrad,

Did you try the steps suggested by Bennet Martin in the previous post? If not, please try those steps and let us know the updated status of the issue. Also post a screenshot of the issue as suggested in the previous post to understand the issue better. I will be glad to help you further.

Answer 4

I had the same issue, solved this by uninstalling the installer.

Answer 5

Hi Ngobeni,

Thank you for sharing the suggestion, as this would help other members of the community facing the same issue. Please feel free to reply, in case if you need any further assistance or information on this issue.