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In a group meeting when someone shares their screen I freeze and I can not see their screen?

Julianne Gr 1 Reputation point
2020-06-10T13:31:54.847+00:00

9704-microsoft-teams-error.png

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Sandeep Kaur 1 Reputation point
    2020-06-10T16:12:40.95+00:00

    Hi,

    It happened with me too, I noticed the problem is with web version of Teams. Try downloading software and then join the call. It will resolve the problem.

    (Please don't forget to accept helpful replies as answer)

    Regards

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  2. JimmyYang-MSFT 53,851 Reputation points Microsoft Vendor
    2020-06-11T07:37:12.593+00:00

    Hi JulianneGr-0267!

    Does this issue persist all the time?

    Does anyone else have the same issue in your organization?

    To narrow down this issue, we recommend you try to change another device to do the screen sharing, or try a Web Application instead. It maybe some of the application or the Anti-virus is blocking some of the content on the Microsoft Teams application.

    Besides, you can also clear the client cache to see if this issue can be fixed.

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